Job summary
We are looking for an enthusiastic, part-time Receptionist to join our busy hospital for 24.5 hours per week, on a shift pattern. You will be required to cover main Reception and Outpatient Reception, as required.
Previous applicants need not apply.
Main duties of the job
- Work as part of a team providing a reception service across both Main Reception and Outpatient Reception including being the initial point of contact.
- Answering telephone calls and redirecting as appropriate
- Book in patients for their appointments
- Meet and greet in an open and welcoming manner
- Work to a shift pattern including weekends and bank holidays
- Prioritise workload on a daily basis
- Use various computer systems including Microsoft Office and Medway
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For more information regarding this role please refer to attached job description and person specification.
Job description
Job responsibilities
For more information regarding this role please refer to attached job description and person specification.
Person Specification
Knowledge and Experience
Essential
- Keyboard skills
- Experience in working as a team as part of a multi-disciplinary department
- Microsoft Outlook email
- Experience of working in a team
- Good IT skills
Desirable
- NHS experience
- Expereince of patient administration system-Careflow
- Knowledge of the Patient Information System
Skills and Abilities
Essential
- Organisational skills
- Good communication skills face to face and by telephone within a customer focused environment
- Ability to liaise with colleagues at all levels
- Attention to detail
- Willingness to learn new sysems quickly
Qualifications and Training
Desirable
- GCSE ' '0 Level or equivalent
- NVQ Customer Care
Aptitudes
Essential
- Attentive
- Positive and Welcoming
- Caring
- Can Do Attitude
- Flexible
- Problem Solver
Person Specification
Knowledge and Experience
Essential
- Keyboard skills
- Experience in working as a team as part of a multi-disciplinary department
- Microsoft Outlook email
- Experience of working in a team
- Good IT skills
Desirable
- NHS experience
- Expereince of patient administration system-Careflow
- Knowledge of the Patient Information System
Skills and Abilities
Essential
- Organisational skills
- Good communication skills face to face and by telephone within a customer focused environment
- Ability to liaise with colleagues at all levels
- Attention to detail
- Willingness to learn new sysems quickly
Qualifications and Training
Desirable
- GCSE ' '0 Level or equivalent
- NVQ Customer Care
Aptitudes
Essential
- Attentive
- Positive and Welcoming
- Caring
- Can Do Attitude
- Flexible
- Problem Solver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
South Bristol Community Hospital
Hengrove Promenade
Bristol
BS14 0DE
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
