Administration Assistant

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

This job is now closed

Job summary

Are you looking for an interesting and challenging Admin job working in healthcare?

We are a small friendly department providing a service to patients throughout Bristol, Bath and Weston, who need specialised nutritional care at home. We work with many different people and services and there is a very varied workload.

If you are an experienced admin professional, well organised, an excellent communicator, a great problem solver, able to work alone as well as in a team and are well versed in Microsoft Office applications, then come and join us.

You will be based in pleasant office surroundings in central Bristol where there is full support from our Office Manager and Admin team.

Please note, due to high demand, this vacancy may close early

This role does not offer any relocation support.

Main duties of the job

You will be part of our team, which includes Dietitians, Nurses, Dietetic Assistants, and Administrative staff. You will be office-based and your role will entail facilitating referrals into our service, maintaining regular communication with various Healthcare Professionals (HCPs) and organizations, and managing the continuous liaison, support, and needs of patients enrolled in our service.

The administrative team are fundamental to the success, efficiency, and effectiveness of our service. This role is crucial for ensuring daily continuity, serving as the initial point of contact for all callers. The ideal candidate will be confident, exhibit excellent administrative and customer service skills, and work flexibly, supportively, and approachably amidst constantly shifting priorities and demands.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT-5155-TJ-A

Job locations

Central Health Clinic

Tower Hill

Bristol

BS2 0JD

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

Experience of team working (1year)
General office experience (2years)
Experience working with people
Administration experience (1 Year)

Desirable

Experience working in a health environment

Qualifications & Training

Essential

GCSE or equivalent English
GCSE or equivalent Mathematics
ECDL, CLAIT 2 or equivalent

Desirable

NVQ Customer Service
RSA2. Pitman 2 or equivalent
RSA3 / Pitman3 / CLAIT 3

Skills and Abilities

Essential

Good communication skills- spoken, written and telephone
Time management
Ability to prioritise
Organisational skills
Interpersonal skills
Electronic communication including email and internet
Computer based programmes e.g. Spread sheets, Databases, Presentations
Excellent customer service skills

Desirable

Knowledge of UHBW IT systems
Familiarity with computerised admin and ordering systems
Understanding of medical terminology

Person Specification

Knowledge and Experience

Essential

Experience of team working (1year)
General office experience (2years)
Experience working with people
Administration experience (1 Year)

Desirable

Experience working in a health environment

Qualifications & Training

Essential

GCSE or equivalent English
GCSE or equivalent Mathematics
ECDL, CLAIT 2 or equivalent

Desirable

NVQ Customer Service
RSA2. Pitman 2 or equivalent
RSA3 / Pitman3 / CLAIT 3

Skills and Abilities

Essential

Good communication skills- spoken, written and telephone
Time management
Ability to prioritise
Organisational skills
Interpersonal skills
Electronic communication including email and internet
Computer based programmes e.g. Spread sheets, Databases, Presentations
Excellent customer service skills

Desirable

Knowledge of UHBW IT systems
Familiarity with computerised admin and ordering systems
Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information