Patient Transport Dispatcher

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

This job is now closed

Job summary

The Patient Transport department are looking for a dispatcher to process complex patient transport bookings and curate a transport plan to ensure patients reach their appointments in a satisfactory time integrated with facilitating discharges from hospital to continue patient flow.

Main duties of the job

Process complex patient transport requests
Motivate crews to ensure maximum service delivery
Create an effective plan to ensure patients travel within specific time frames
Communicate with multiple teams from both within and outside UHBW and NHS services.
Reporting
Accurate data maintenance

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

18 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pa pro rata (pending matching)

Contract

Fixed term

Duration

17 months

Working pattern

Full-time

Reference number

387-TS-6911-TJ

Job locations

Queens Building, Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Confident and experienced user of a range of IT systems

Desirable

Have advanced typing skills, able to log information effectively

Knowledge and Experience

Essential

Experience planning and dispatching significant patient transport activity
Experience of dynamically-assessing priorities in a fast-paced environment
Significant experience with a variety of specialist IT systems
Experience of working within a team
Experience of working in a busy environment, utilising accurate administrative skills

Desirable

Experience in dealing with emergency journeys, using an understanding of basic anatomy and physiology, and recognition of life-threatening conditions
Knowledge of trust patient transport processes and procedures
Knowledge of Confidentiality and GDPR

Skills and Abilities

Essential

Ability to work on own initiative and with minimal supervision
Ability to focus on own work when under pressure and to multi task
Excellent communication/interpersonal skills
Ability to deal sensitively and appropriately with the client group
Good organisational skills
Ability to record accurate information and attention to detail
Self-confident and approachable
Ability to prioritise competing demands within a busy ward or office environment
Ability to work unsupervised, using own initiative to manage own workload where necessary
Ability to follow workplace polcies and offer suggestions for service improvement
Effective decision maker
Able to use own initiative
Able to focus intensely for long periods

Person Specification

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Confident and experienced user of a range of IT systems

Desirable

Have advanced typing skills, able to log information effectively

Knowledge and Experience

Essential

Experience planning and dispatching significant patient transport activity
Experience of dynamically-assessing priorities in a fast-paced environment
Significant experience with a variety of specialist IT systems
Experience of working within a team
Experience of working in a busy environment, utilising accurate administrative skills

Desirable

Experience in dealing with emergency journeys, using an understanding of basic anatomy and physiology, and recognition of life-threatening conditions
Knowledge of trust patient transport processes and procedures
Knowledge of Confidentiality and GDPR

Skills and Abilities

Essential

Ability to work on own initiative and with minimal supervision
Ability to focus on own work when under pressure and to multi task
Excellent communication/interpersonal skills
Ability to deal sensitively and appropriately with the client group
Good organisational skills
Ability to record accurate information and attention to detail
Self-confident and approachable
Ability to prioritise competing demands within a busy ward or office environment
Ability to work unsupervised, using own initiative to manage own workload where necessary
Ability to follow workplace polcies and offer suggestions for service improvement
Effective decision maker
Able to use own initiative
Able to focus intensely for long periods

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information