Job summary
The Bristol Dental Hospital are looking for a Deputy Performance and Operations Manager (DPOM) to join their team.
This is an exceptional opportunity to take on a challenging, high-profile role within the Division of Surgery. Based in Bristol Dental Hospital, the post holder will be responsible for the day-to-day operational of the Patient Access Department or The Admissions Department. Working with the Performance & Operations Manager, the successful candidate will play a pivotal role leading a team of administrators, whilst working closely with clinical and management teams.
The successful candidate will ideally have a strong operational background working within healthcare and can communicate effectively with staff and patients. They should demonstrate strong leadership skills, positivity, resilience, and enthusiasm.
A proven track record in delivering service improvements would be advantageous, and a passion to improve patient care is essential. In return you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding.
Main duties of the job
Reporting to the Performance and Operations Manager (POM); the post holder will manage, motivate, and develop the team of staff providing administrative services, as well as providing day-to-day operational management for the allocated clinical departments. This is to include the management of budgets, Health & Safety, and all aspects of Human Resources within their areas of responsibility. The post holder will contribute to the delivery of challenging performance targets through effective communication and liaise with staff across the Trust as well as organising and analysing complex data.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Degree-level qualification, or equivalent experience
- Supervisory or Management Qualification to post-graduate level or equivalent experience
Skills and Abilities
Essential
- Effective communication skills & influencing skills
- Able to coach and develop others
- Able to empower others
- Computer literacy
- Organisational skills
- Knowledge of clinical services
- Ability to identify and implement service techniques
- Confident and approachable style
- Resilience and ability to deal with difficult situations
- Credible with staff at all levels
Knowledge and Experience
Essential
- People Management - appraisals, managing poor performance, misconduct, organisational change, and staff selection & recruitment
- Managing teams to meet deadlines, targets and changing priorities
- Experience of managing outpatients' performance and access targets
- Experience of managing elective, non-elective, and emergency patient pathways
- NHS Experience
- 2 years direct line management experience (a team of 6 or more)
Desirable
- Project Management
- Financial Management
Person Specification
Qualifications and Training
Essential
- Degree-level qualification, or equivalent experience
- Supervisory or Management Qualification to post-graduate level or equivalent experience
Skills and Abilities
Essential
- Effective communication skills & influencing skills
- Able to coach and develop others
- Able to empower others
- Computer literacy
- Organisational skills
- Knowledge of clinical services
- Ability to identify and implement service techniques
- Confident and approachable style
- Resilience and ability to deal with difficult situations
- Credible with staff at all levels
Knowledge and Experience
Essential
- People Management - appraisals, managing poor performance, misconduct, organisational change, and staff selection & recruitment
- Managing teams to meet deadlines, targets and changing priorities
- Experience of managing outpatients' performance and access targets
- Experience of managing elective, non-elective, and emergency patient pathways
- NHS Experience
- 2 years direct line management experience (a team of 6 or more)
Desirable
- Project Management
- Financial Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin St
Bristol
BS1 2LY
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
