Job summary
An exciting opportunity has arisen to join the Hearing Implant Team based at St Michael's Hospital, Bristol as a Healthcare Science Support Worker. We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England.
You will work closely with colleagues to provide clinical services to deaf people and their families across the South West of England. The role requires daily direct contact with patients to support the use, repair and maintenance of hearing implant equipment as well as the related administration via Trust systems. Training is available in post. Prior hospital experience or similar is preferable but not essential.
We are looking for a person with empathy and excellent communication, record keeping and organisation skills. The successful applicant will demonstrate good team working skills and an ability to work independently to support both our patients and clinical staff in a timely and effective manner.
The post is full-time, working days Monday-Friday.
We are a small, very friendly and supportive team who are passionate about our quality of service.
Main duties of the job
- To be part of a multi-disciplinary team of professionals in a regional specialist service providing a range of hearing implants for adults and children who have a hearing loss across the South West of England.
- To provide support to the clinical and administration staff within the Hearing Implant Team to ensure the smooth running of the programme.
- Liaise closely with Administrator re all stock/ equipment ordered, and received, processing paperwork and taking implants to theatres in readiness for surgery
- Process post / equipment received from patients, send replacements batteries and spares as requested.
- Register new stock onto Implant database
- To track when stock is received into the department and to liaise with companies when necessary e.g. when goods are not received.
- To escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- To undertake reception duties including booking of appointments processing of emails and administrative support as required.
- Show understanding and empathy to patients.
- To complete and send equipment and repair reports to implant manufacturers
- Keep accurate and efficient records. Produce statistics as required.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Experience of, or enthusiasm for, working with clients with hearing impairment
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Experience of using a Patient Management & Administration systems
- Knowledge of data protection act and patient confidentiality
- Knowledge of cochlear implants and bone anchored hearing aids
- Experience of working within an outpatient department or other healthcare based support role
Skills and Abilities
Essential
- Excellent written, oral, interpersonal and communication skills
- Effective and polite manner when dealing with people, both face to face and on the phone
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Ability to work and communicate with colleagues across a multi-disciplinary team
Desirable
- Ability to work effectively in a busy team
Aptitudes
Essential
- Able to work competently and prioritise workload. Able to respond to issues that arise at short notice efficiently and calmly, using own initiative and judgment as necessary
- Aptitude for working with technology and attention to detail
- Patient and sympathetic Attitude
- Upholding Trust's values
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- A level in Science or equivalent
Desirable
- Completion of a recognised Assistant Technical Officer training course or equivalent experience
Person Specification
Knowledge and Experience
Essential
- Experience of, or enthusiasm for, working with clients with hearing impairment
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Experience of using a Patient Management & Administration systems
- Knowledge of data protection act and patient confidentiality
- Knowledge of cochlear implants and bone anchored hearing aids
- Experience of working within an outpatient department or other healthcare based support role
Skills and Abilities
Essential
- Excellent written, oral, interpersonal and communication skills
- Effective and polite manner when dealing with people, both face to face and on the phone
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Ability to work and communicate with colleagues across a multi-disciplinary team
Desirable
- Ability to work effectively in a busy team
Aptitudes
Essential
- Able to work competently and prioritise workload. Able to respond to issues that arise at short notice efficiently and calmly, using own initiative and judgment as necessary
- Aptitude for working with technology and attention to detail
- Patient and sympathetic Attitude
- Upholding Trust's values
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- A level in Science or equivalent
Desirable
- Completion of a recognised Assistant Technical Officer training course or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
St Michaels Hospital
Level D, St Michaels Hospital
Bristol
BS8 2EG
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
