Job summary
Unity Sexual Health is a free NHS service providing STI testing and treatment, contraception and pregnancy advice for Bristol, North Somerset and South Gloucestershire. Unity Sexual Health is provided by University Hospitals Bristol and Weston NHS Foundation Trust in partnership with:
British Pregnancy Advisory Service (BPAS)
Brook
MSI Reproductive Choices
North Bristol NHS Trust
Terrence Higgins Trust
Main duties of the job
The post-holder will provide a comprehensive, efficient and reliable administrative service working on reception and the single point of access telephone line (which receives a high volume of calls), handling patient enquiries and bookings for clinics being offered within Unity Sexual Health. Additional roles include maintenance of up-to-date patient records, assembly of self-test kits and support of other departments within Unity Sexual Health. Training will be provided within the team for main reception, telephone call handling and community clinics. The role will require the post-holder to work one Saturday in each four-week period, once training has been completed.
This position is not eligible for visa sponsorship, can you please confirm you will be able to evidence your right to work without sponsorship as part of your pre-employment checks if successful.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and expereince
Essential
- Knowledge of Microsoft suite of systems including Word and Excel
- Experience in dealing with patients/customers.
- Knowledge of Patient/Customer Record systems
Desirable
Qualifications and training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Customer service qualification/experience
Desirable
- Word processing/typing qualification/experience
Skills and abilities
Essential
- Basic keyboard skills
- Attention to detail
- Good customer service skills
- Excellent/professional telephone/reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Desirable
- Ability to manage competing demands
- Reception experience
Aptitudes
Essential
- Respecting Everyone
- Embracing change
- Recognising Success
- Working Together
Person Specification
Knowledge and expereince
Essential
- Knowledge of Microsoft suite of systems including Word and Excel
- Experience in dealing with patients/customers.
- Knowledge of Patient/Customer Record systems
Desirable
Qualifications and training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Customer service qualification/experience
Desirable
- Word processing/typing qualification/experience
Skills and abilities
Essential
- Basic keyboard skills
- Attention to detail
- Good customer service skills
- Excellent/professional telephone/reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Desirable
- Ability to manage competing demands
- Reception experience
Aptitudes
Essential
- Respecting Everyone
- Embracing change
- Recognising Success
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
