Job summary
This role entails supporting the work of the Sexual Health Advising, Chlamydia Screening and Medical teams, by understanding and co-ordinating test result processes within the service. Reporting to the Chlamydia Screening Officer, you will be working in a busy environment with regular and clear communication with clinical teams. You will ensure test results from different sources are appropriately managed by informing patients, staff and key stakeholders of results and processes. You will regularly liaise with the UKSHA Pathology lab to chase results. Acting as an administrative and information resource for test and recall processes, you will also be key in identifying any testing issues that arise and reporting them appropriately. You will be based within a busy office; however hybrid remote working is available at the discretion of your manager and service needs.
Main duties of the job
Email and Records Management:
- Daily management of the Sexual Health email inbox, including sorting, actioning relevant items, and transferring remaining items to the appropriate parties.
- Setting up and maintaining patient records, including uploading test results and managing recalls.
- Working directly alongside the Health Adviser and Chlamydia Screening teams to ensure comprehensive results management.
- Aiding in the implementation of a new electronic patient record system as required.
Results and Recalls Management:
- Daily review and reconciliation of test results from the central clinic, online tests and chlamydia screening.
- Liaising with internal lab and UKSHA Pathology lab as necessary.
- Ensuring all results are back and actioned within the required timeframe.
- Regular management of various clinical recalls, ensuring appropriate follow-ups and actions are taken.
- Identifying problems or issues that arise within the results processing system and reporting them appropriately.
Ad Hoc Tasks:
- Chasing up outstanding/urgent results
- Producing patient documents when requested
- Supporting User Service Group work
- Contacting patients for survey feedback
- Liaising with Trust HQ for clinic supplies.
Specific responsibilities may be subject to change as clinical services evolve.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent from experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Ability to prioritise workload
- Confidence to handle difficult conversations with patients, relatives and carers
Desirable
- Working knowledge of service policies and procedures
Knowledge and Experience
Essential
- Experience of dealing with the public, both on the telephone and in person
- Experience of working in a busy office environment, utilising both secretarial and administrative skills
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
- Previous experience of working as a Personal Assistant
Aptitudes
Essential
- Respectful
- Supportive
- Innovative
- Collaborative
- Good Communication Skills
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent from experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Ability to prioritise workload
- Confidence to handle difficult conversations with patients, relatives and carers
Desirable
- Working knowledge of service policies and procedures
Knowledge and Experience
Essential
- Experience of dealing with the public, both on the telephone and in person
- Experience of working in a busy office environment, utilising both secretarial and administrative skills
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
- Previous experience of working as a Personal Assistant
Aptitudes
Essential
- Respectful
- Supportive
- Innovative
- Collaborative
- Good Communication Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Unity Sexual Health, Central Health Clinic
Tower Hill
Bristol
BS2 0JD
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
