Clinic Co-ordinator
This job is now closed
Job summary
Band 3 Clinic Coordinator to work within a team at BEH for the booking of patients
The post holder will be responsible for booking outpatients appointment according to the Access Policy. They will deliver excellent Customer care on the telephone customer care on the telephone. The candidate will ensure doctors' clinic are fully utilised. Referral to treatment target will be understood and following the Access Policy will be essential. To communicate effectively accurately with patients and other supporting services within the BEH.
Previous applicants need not apply. This vacancy may close early if sufficient numbers of applications are received.
Main duties of the job
Main Duties
- Booking patients and monitoring doctors clinic
- Organisation of doctors clinics to open and close for Annual eave and ED cover in accordance with availability
- Undertake telephone calls/queries and booking of appointments as necessary.
- To be responsible for entering and updating accurate information on the Careflow and for patients records, in a timely way.
- Maintain and manage Partial Booking Lists for New and follow up patients to support effective patient management, within targets.
- Communicate effectively, accurately applying discretion and tact where necessary, with written, over the telephone, e-mail and face to face contact with patients, visitors, other trusts and external agencies.
- Adopt and ensure compliance with all relevant policies.
- To promote and support changes to working practices, to improve service delivery.
- Maintain and promote the health and safety of self, patients and members of staff.
- Attend any relevant meetings, as directed by your line-manager.
- To undertake any other suitable task as agreed with the line-manager.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
20 December 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Pro Rasta
Contract
Permanent
Working pattern
Part-time
Reference number
387-S-5948-NG-A
Job locations
Bristol Eye Hospital
Lower Maudlin Street
Bristol
BS1 2LX
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Eye Hospital
Lower Maudlin Street
Bristol
BS1 2LX
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
