Job summary
An exciting, part time (80%), opportunity has arisen for a dynamic, people focused person with a positive, professional attitude and a keen eye for detail to join the Trust's Non NHS Patient Income Team.
The position supports the Trust in the delivery of its Overseas Visitors and Private Patients work streams. This includes fulfilling obligations under the Overseas Visitor NHS Hospital Charging Regulations, legislation and Trust policies and procedures.
Main duties of the job
Overseas Visitors: Having access to various information sources the post holder will undertake remote investigations, and will be required to interview Overseas Visitors / and or their representatives, including face to face. Liaising with internal colleagues and external agencies the post holder will establish a patient's liability for charging, doing so in a fair, non-discriminatory and consistent manner. The level of charging will be established and the post holder will ensure that the Trust finance department are advised of any monies due by the raising of income due advices. Where deposits or advance payments are made, the post holder will accurately record financial transactions in line with Trust policies. In conjunction with the above, the post holder will, not limited by the means listed above, establish an Overseas Visitors right to access treatment and advise clinicians accordingly.Private Patients: The post holder will conduct the administration of the private patient process, liaising with internal and external stakeholders, ensuring that the trust is safeguarded against the risk of non-compliance with legislation and policy, minimising the potential for reduced income. Through liaising with private medical insurers the post holder will ensure that authorisation and price agreement is obtained ahead of services being provided by the Trust. The post holder will be responsible for accurate recording of financial transactions in line with Trust policies.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
- Educated to A Level with 2 or more passes at grade C (or similar experience)
- Customer service qualification
- Qualified to NVQ level 4 (or similar experience)
Desirable
- NHS OSV Training ambassador
Knowledge and Experience
Essential
- Extensive knowledge of the Overseas Visitors Charging Regulations 2015
- Experience of working in a small team
- Experience of working with a range of stakeholders
- Experience of data entry into a variety of electronic systems
Desirable
- Experience of working in the private healthcare or insurance sectors
- Awareness of Visa Regulations
- Knowledge of PHIN reporting requirements
- Experience of working within the NHS or similar large scale, complex organisation
- Knowledge of the current NHS agenda and challenges
Skills and Abilities
Essential
- Ability to gain the trust, respect and confidence of colleagues and third parties, with behaviours that exemplify the Trust values
- Able to work with integrity and diligence as part of a committed and motivated team with a self-motivated, flexible and enthusiastic approach, willing to take personal responsibility for workload and output
- Ability to deal with interruptions when concentrating on complex issues together with the requirement to concentrate for long periods
- Able to act without direct management as work is supervised not managed, making decisions based on the balance of probability for which experience, knowledge and discretion is applied
Desirable
- Together with the ability to proficiently use customary IT systems, including Microsoft packages such as Word Excel and Outlook, the knowledge & experience of data entry on to Patient Administration Systems or similar
Person Specification
Qualifications
Essential
- Educated to A Level with 2 or more passes at grade C (or similar experience)
- Customer service qualification
- Qualified to NVQ level 4 (or similar experience)
Desirable
- NHS OSV Training ambassador
Knowledge and Experience
Essential
- Extensive knowledge of the Overseas Visitors Charging Regulations 2015
- Experience of working in a small team
- Experience of working with a range of stakeholders
- Experience of data entry into a variety of electronic systems
Desirable
- Experience of working in the private healthcare or insurance sectors
- Awareness of Visa Regulations
- Knowledge of PHIN reporting requirements
- Experience of working within the NHS or similar large scale, complex organisation
- Knowledge of the current NHS agenda and challenges
Skills and Abilities
Essential
- Ability to gain the trust, respect and confidence of colleagues and third parties, with behaviours that exemplify the Trust values
- Able to work with integrity and diligence as part of a committed and motivated team with a self-motivated, flexible and enthusiastic approach, willing to take personal responsibility for workload and output
- Ability to deal with interruptions when concentrating on complex issues together with the requirement to concentrate for long periods
- Able to act without direct management as work is supervised not managed, making decisions based on the balance of probability for which experience, knowledge and discretion is applied
Desirable
- Together with the ability to proficiently use customary IT systems, including Microsoft packages such as Word Excel and Outlook, the knowledge & experience of data entry on to Patient Administration Systems or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trust Headquarters
Marlborough Street
Bristol
BS1 3NU
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
