Admin Assistant Acute Coronary Syndrome
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Job summary
Our Acute Coronary Syndrome (ACS) with Secondary Prevention (ACS-SP) is a newly designed, dynamic service and we are looking to recruit a Band 3 to join our friendly and supportive team. We have combined two streams for both Rapid Access Chest Pain and Secondary Prevention. We are a dedicated team of compassionate, skilled professionals looking for a new member of our team who is a registered professional with NMC or with an Allied Health qualification. You will bring administrative and clerical l expertise. You will be crucial to maintaining the high standards of administrative support that the team to deliver the best care to our patients. There has never been a more exciting time to come and work at the Bristol Heart Institute (BHI) with lots of exciting opportunities as we implement a local secondary care-led secondary prevention clinic, focusing on supporting the discharge and onward management of secondary prevention patients.
Main duties of the job
Communication:
To support the triaging of referrals by liaising with key clinical staff
Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
To act as a point of contact for queries from clinical and non-clinical staff
Liaise with clinical and non-clinical teams across the Trust via telephone and email
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Communicate changes to clinics and appointments to patients as instructed, often at short notice Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning:
To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
Attend appropriate meetings as required by the role's line manager
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team Finance and Resources:
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
28 November 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year pa pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
387-SPS-3693-LH
Job locations
Bristol Heart Institute
Terrell St.
Bristol
BS2 8ED
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Heart Institute
Terrell St.
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
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