Job summary
At UHBW we are creating two new Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub will bring together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT's, the Homeless Team, Voluntary Services and Discharge and Flow Coordinators.
This is a challenging and interesting role to support both Transfer of Care Hubs (WGH and BRI) and we are looking for an exceptional individual who wants to consolidate their skills and experience. Key requirements for the role are: excellent interpersonal skills; significant experience of NHS operational management; a good understanding of the broader NHS system and political environment; service improvement and change management experience and a passion for high quality, compassionate care.
The successful candidate will be organised, self-motivated and resilient. They will need to have excellent understanding of performance management and significant experience of delivering objectives in a challenging health care environment.
The role operates within a complex and challenging environment and we are seeking an exceptional individual with a broad range of skills and experience to work closely with the Assistant Director of Operations.
Main duties of the job
- To line manage the Improvement lead, Operations Manager and Data and Operations Manager and the administrative function of the IDS.
- Contribute to strategic planning of the service
- To provide day-to-day leadership of line-managed staff, such as sickness leave, performance, capacity and demand management.
- To be up to date with guidelines and practise and apply a planned approach to the discharge of complex patients ensuring a comprehensive, integrated and efficient service is provided.
- Develop a standardised administrative approach across both sites, establishing cross-site oversight, governance and quality assurance for the ADO.
- To lead on the development of skills and knowledge across the non-clinical team, supervise and mentor staff as required.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Degree or equivalent qualification
Desirable
- Evidence of Master's level academic study or equivalent level of experience gained through management roles
- Formal supervisory or people management qualification or equivalent experience
Knowledge and Experience
Essential
- Demonstrable change management experience
- Experience of undertaking audits
- Knowledge of national and local issues relevant to complex discharge
- Detailed knowledge of current professional issues, both in education and practice
- Evidence of teaching, training & presentation experience
- Experience of supervision of staff
Desirable
- Experience of recruiting, interviewing & appointing of staff
- Experience of the line management of staff
- Awareness of financial / budgetary management & business planning
- Experience of establishing and maintaining robust governance
Skills and Abilities
Essential
- Excellent interpersonal and communication skills at a senior level
- Able to demonstrate developed skills in the supervision, mentoring and support staff
- Able to demonstrate Professional leadership skills
- Ability to plan-ahead and respond accordingly to differing and competing demands
- Ability to prioritise work and manage deadlines, both as an individual but also for the team
- Ability to lead and influence change
- Flexibility and adaptability to meet needs of a changing service
- Excellent organisational and personal effectiveness skills
- Ability to cope with emotional issues presented in the course of work, and to support others
- Commitment to the development and provision of a high-quality service
- Ability to work independently and demonstrate initiative
- Ability to work and lead a team, demonstrating effective team-working skills
- Ability to lead and influence others to meet needs of a changing service
Person Specification
Qualifications and Training
Essential
- Degree or equivalent qualification
Desirable
- Evidence of Master's level academic study or equivalent level of experience gained through management roles
- Formal supervisory or people management qualification or equivalent experience
Knowledge and Experience
Essential
- Demonstrable change management experience
- Experience of undertaking audits
- Knowledge of national and local issues relevant to complex discharge
- Detailed knowledge of current professional issues, both in education and practice
- Evidence of teaching, training & presentation experience
- Experience of supervision of staff
Desirable
- Experience of recruiting, interviewing & appointing of staff
- Experience of the line management of staff
- Awareness of financial / budgetary management & business planning
- Experience of establishing and maintaining robust governance
Skills and Abilities
Essential
- Excellent interpersonal and communication skills at a senior level
- Able to demonstrate developed skills in the supervision, mentoring and support staff
- Able to demonstrate Professional leadership skills
- Ability to plan-ahead and respond accordingly to differing and competing demands
- Ability to prioritise work and manage deadlines, both as an individual but also for the team
- Ability to lead and influence change
- Flexibility and adaptability to meet needs of a changing service
- Excellent organisational and personal effectiveness skills
- Ability to cope with emotional issues presented in the course of work, and to support others
- Commitment to the development and provision of a high-quality service
- Ability to work independently and demonstrate initiative
- Ability to work and lead a team, demonstrating effective team-working skills
- Ability to lead and influence others to meet needs of a changing service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
