Job summary
Working as part of the 3rd line support team, the post holder will be responsible for the provision of desktop software and hardware support to the Trust's computer users. End-user devices consist of desktops, laptops and iPads. Workload will be allocated by the Service Desk and the Trust's Desktop Support Manager.
Main duties of the job
We are looking for an enthusiastic and experienced IT support engineer to join our large support team working in our 'outstanding' hospitals. Work will be focused around desktop and mobile devices so the successful candidate should have experience working with Apple and Android devices as well as desktop and laptop computers. A proven track record in excellent customer service is crucial in this busy role. Work will be based around the main hospital campus in central Bristol, however the Trust has sites throughout the city, so access to transport is essential.
The post holder should have at least two years' experience working in an I.T. support role. An MCSE or MCDST qualification is desirable but not essential. Experience working within an ITIL based environment would be beneficial as would experience with Apple DEP and VPP systems.
Please note the post holder will be required to work some time both before and after core office hours to gain access to busy areas. They will also be required to work as part of a weekend 'rota' on a 1 in 10 basis.
For informal enquiries please contact Rob Howland, Deputy Desktop Support Manager 07787273038
For an application Pack please contact Digital Services at digitalservicesadmin@uhbw.nhs.uk.
About us
University Hospitals Bristol &Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country,with aworkforce of over 13,000 staff and100+different clinical services across 10sites, serving apopulation of over500,000peopleacross Bristol and Weston.UHBW has been rated by the CQCas 'Good' overall and our staffare proud to deliver excellent careto patients. As a forward-thinking multi-award winning Trust,committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Join us and you can enjoycity living, be in thecountryside or bythe seaside,with easy access to all the South Westoffers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer,actively working towards a diverse workforce,we aim tocreateaworkforce that represents the diversityofour communityand are committed to designing our services around the needs of patients andtheir loved ones. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Sound knowledge of Windows operating systems, and MS Office applications
- In-depth knowledge of iOS
- Demonstrable hardware fault finding / resolution ability desktop computer equipment, peripherals, and mobile devices
- 2 years' experience in a desktop support environment
- Proven track record in provision of excellent customer service in a busy environment
- Experience supporting iOS and Android devices
Desirable
- Experience of working within an ITIL based environment
- Service Desk experience
- Experience using DEP/VPP
Skills and Abilities
Essential
Qualifications and Training
Essential
- Educated to A level standard or equivalent
Desirable
- Microsoft Windows 10 - MCP
- ITIL Practitioner
Aptitudes
Essential
- Confident self-starter, able to work as part of a team, yet capable of independent action
- Willing to be available on-call in the future / work shift work
Person Specification
Knowledge and Experience
Essential
- Sound knowledge of Windows operating systems, and MS Office applications
- In-depth knowledge of iOS
- Demonstrable hardware fault finding / resolution ability desktop computer equipment, peripherals, and mobile devices
- 2 years' experience in a desktop support environment
- Proven track record in provision of excellent customer service in a busy environment
- Experience supporting iOS and Android devices
Desirable
- Experience of working within an ITIL based environment
- Service Desk experience
- Experience using DEP/VPP
Skills and Abilities
Essential
Qualifications and Training
Essential
- Educated to A level standard or equivalent
Desirable
- Microsoft Windows 10 - MCP
- ITIL Practitioner
Aptitudes
Essential
- Confident self-starter, able to work as part of a team, yet capable of independent action
- Willing to be available on-call in the future / work shift work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Digital Services UHBW
40 Southwell Street
Bristol
BS2 8EJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
