Receptionist Team Leader
This job is now closed
Job summary
A great development opportunity for those who wish to lead and influence others!
Do you thrive in a fast paced environment? Do you have excellent communication skills? If yes, Bristol Eye Hospital needs you!
The Reception department has an exciting opportunity for a Band 3 Team Leader to join our dynamic team. This permanent position is well suited to an individual that is looking gain hands on experience leading a team, working amongst a fast paced environment and passionate about delivering high quality patient care. The post holder will have a range of administration experience, ideally within a healthcare environment, although other relevant administrative experience will be considered. You will be responsible for the day to day management of the Band 2 Receptionists and develop close working relationships with other departments within the Eye Hospital.
Previous applicants need not apply.
Main duties of the job
- To be responsible for the day to day management of the Band 2 Receptionists and escalate where appropriate
- Create and maintain rota cover across the outpatient reception desks
- Involvement with HR processes according to policies
- To liaise with clinical staff, GPs, wards and Trust support staff in person, via telephone and e-mail as and when necessary
- Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. This may require acting with resilience to deal with sometimes distressed patients
- Working closely with the clinic coordinators to monitor and ensure the completion of outcomes in line with trust policy
- To book patient appointments in line with the Patient Access Policy (PAP), send/print letters and arrange any appointment related services as and when required (E.g transport and interpreting services)
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and diary management
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
14 September 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year pa
Contract
Permanent
Working pattern
Part-time
Reference number
387-S-5698-LH-D
Job locations
Bristol Eye Hospital
Lower Maudlin Street
Bristol
BS1 2LX
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Eye Hospital
Lower Maudlin Street
Bristol
BS1 2LX
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
