Job summary
The Patient Access Team are looking for an enthusiastic self motivated individual to join our Patient Access Team at Weston General Hospital.
Main duties of the job
The Access Team manage the Trusts waiting lists for outpatient appointments, day case and inpatient surgery. This involves all aspects of waiting list management, and includes scheduling of theatre lists and outpatient clinics to ensure that patients are treated timely and within local and national waiting time guidelines.
Excellent organisational skills are essential. This is a very busy role within a call centre environment, and you must be able to demonstrate the ability to manage multiple tasks.
You will have daily contact with patients on the telephone, as well as internal communication with other groups of staff, therefore excellent communication skills are essential.
You will be using the Trust's IT systems as well as Microsoft Office software packages, so it is vital you are experienced in using different computer systems and Microsoft Office 365.
Please note this post will close after a sufficient number of suitable candidates have applied.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Demonstrate flexibility and motivation skills
- Attention to detail
- Good IT skills including Microsoft packages
- Effective organisational skills
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, when required
- Ability to work effectively in a busy team, adjust to change and motivate others
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective and polite manner when dealing with people, both face to face and on the phone
Desirable
- Working knowledge of admission/Appointment policies and procedures
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Demonstrate flexibility and motivation skills
- Attention to detail
- Good IT skills including Microsoft packages
- Effective organisational skills
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work on your own, using your own initiative, when required
- Ability to work effectively in a busy team, adjust to change and motivate others
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective and polite manner when dealing with people, both face to face and on the phone
Desirable
- Working knowledge of admission/Appointment policies and procedures
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
