Credit Controller
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Job summary
This role will be working within the Accounts Receivable team - a busy and varied role, which is essential to ensure prompt cash collection and to monitor debts.
You will have demonstrable experience and be confident talking and writing to customers in respect of recovery of the monies owing to the trust, working with internal colleagues to resolve issues and be skilled in negotiating repayment plans with customers.
Working as part of small team, you will responsible for your own customer base and expected to work with a degree of autonomy, working within policy and to set procedures.
You will be expected to have regular customer contact and update records, building strong relationships with all key stakeholders, and committed to delivering excellent customer service on every contact.
The individual will have willingness to support colleagues within the Transactional Services team and contribute to our ongoing process improvement projects.
Familiarity with electronic bank reporting and payment software such as Bankline and Autopay is desirable along with experience in raising General Ledger Journal Postings, making timely and accurate account adjustments within the debtor ledger.
The role will include database management, and regular use of MS packages including Teams and Excel to produce basic reports to assist with the collection of and highlighting non collectable /problem debt, you should have a keen eye for detail and ability to highlight potential issues.
Main duties of the job
The post holder will be responsible for the recovery of any and all unpaid money that is owed to the Trust from NHS and non-NHS customers.
Key duties:
- Debt chasing activity to include negotiating with debtors in respect of payment of accounts, via telephone and email
- Query management and resolution, keeping all parties informed of progress
- Collaborating with other team members and trust personnel in other departments to help resolve difficult debt, highlighting issues to management for escalation and consideration for further external debt recovery activity as necessary
- Monitor Non-NHS debts being settled by instalment payments and ensure compliance with the agreed terms of payment, chasing defaulters regarding missed payment
- Quality checking and release of Income Due Advice inputs to the RemoteIDA system by other Trust Departments
- Collaboration with other departments, in ensuring complete documentation to support invoice charges
- Production and distribution of debtor statements and reminder letters
- Accurate records management and recording of telephone queries
- Printing and distribution of invoices following input validation
- Making payment transfers as required via FastBACS and Bankline- Raising General Ledger Journal postings
- Observing security procedures in respect of handling personal and confidential information
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
09 August 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
387-TS-6587-IB
Job locations
Trust HQ
Marlborough Street
Bristol
BS1 3NU
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Trust HQ
Marlborough Street
Bristol
BS1 3NU
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
