Job summary
An exciting opportunity has arisen within our Bank office team for a new role, as a Bank Support Manager.
The role will predominately be based in our Weston bank office and would include working collaboratively with the clinical leads and bank operation managers as well as the wider bank team. The temporary workforce is an essential part of the infrastructure within UHBW and we are looking for someone who would excel in this post being highly organised with attention to detail.
Main duties of the job
As the bank support manager, you will:
- Provide support to bank and agency workers, while ward walking around the hospitals
- Be a proactive interface with stakeholders which includes Heads of Nursing, matrons, wards, departments and agency neutral vendor.
- Support the allocation team with all aspects of compliance, payrates, extensions of bookings and complaints, for clinical and non-clinical staff.
- Deputise for the Bank operations manager when required.
- Support with recruitment events for both clinical and non-clinical
- Produce high quality data reports, and analysis of adhoc reports
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Able to demonstrate first rate management and organisational skills
- Able to work independently and as part of a multi-disciplinary team.
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Experience of team working to achieve deadlines and objectives.
- Experience of taking responsibility for managing workload
- Willingness to be involved in recruitment and selection
- Experience of managing a team.
- Interpretation of complex data
Desirable
- Experience of managing a team.
Skills and Abilities
Essential
- Proven ability for accuracy in written and verbal information. (E) oAbility to use independent judgement to identify potential problems and generate effective solutions.
- Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person.
- Ability to work alone with minimal supervision and manage own workload effectively.
- oAbility to drive significant improvements In Quality, Delivery and Customer Feedback through close management of work volumes, deliverables and staff coaching.
Qualifications
Essential
- Educated to degree level (or have equivalent experience). oEducated to degree level (or have equivalent experience)
Person Specification
Knowledge and Experience
Essential
- Able to demonstrate first rate management and organisational skills
- Able to work independently and as part of a multi-disciplinary team.
- Excellent customer service experience including handling complex queries, complaints and sensitive information
- Experience of team working to achieve deadlines and objectives.
- Experience of taking responsibility for managing workload
- Willingness to be involved in recruitment and selection
- Experience of managing a team.
- Interpretation of complex data
Desirable
- Experience of managing a team.
Skills and Abilities
Essential
- Proven ability for accuracy in written and verbal information. (E) oAbility to use independent judgement to identify potential problems and generate effective solutions.
- Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person.
- Ability to work alone with minimal supervision and manage own workload effectively.
- oAbility to drive significant improvements In Quality, Delivery and Customer Feedback through close management of work volumes, deliverables and staff coaching.
Qualifications
Essential
- Educated to degree level (or have equivalent experience). oEducated to degree level (or have equivalent experience)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
