Job summary
Assistant Performance and Operations Manager in Obstetrics & Gynaecology - St Michael's Hospital and Weston General Hospital
This new role has been established within Obstetrics & Gynaecology at St Michael's Hospital to work closely with the Performance & Operations Manager. The post-holder will manage operational activities and staff within Obstetrics and Gynaecology at UHBW NHS Trust. Bristol will be the main site however the post-holder will be required to work at Weston General at least once a month.
Working closely with the Performance and Operations Managers and Divisional Management team. The post-holder will contribute to the delivery of efficient clinic utilisation across St Michael's Hospital and Weston General Hospital through their expertise across all aspects of elective list management and validation.
The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and administrative staff across St Michael's Hospital and Weston General Hospital on a day to day basis. The post holder will line manage a group of administrative staff across the Bristol & Weston sites.
Main duties of the job
- Responsible for analysing team performance to identify future areas for development and able to communicate findings to the teams and more senior managers.
- Persuade, motivate, train and engage the teams to implement changes and improvements.
- Implement agreed policies and propose improvement ideas across the teams.
- Management of elective waiting lists across both sites.
- Improve outcome processes
- Staff Management of the administrative teams across both sites
- Performance Management of waiting lists both Elective and Outpatients
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Experience in managing RTT targets according to Trust policy
- Experience of healthcare administration and clerical work in an office environment
- Experience of working at a senior level and working within the rules of confidentiality within a multidisciplinary team
- Experience of supervising/managing a number of staff
Desirable
- Previous experience of the NHS and knowledge of medical terminology
Qualifications and Training
Essential
- Evidence of commitment to continuing personal development
- Educated to degree level in relevant subject or equivalent experience
Skills and Abilities
Essential
- Excellent organisational and administrative skills with a high level of accuracy
- Ability to quickly understand complex concepts and prioritise accordingly
- Ability to use Microsoft Office or evidence of training in MS Office applications
- Excellent communication and interpersonal skills in order to build and maintain positive working relationships with internal colleagues & external clients
- Ability to work as part of a team
- Ability to work under own discretion and initiative with a methodical and organised approach without supervision
- Proven ability to meet deadlines and work under pressure with skills relating to prioritisation, delegation and time management
- Ability to deal with occasional distressing or emotional circumstances
Aptitudes
Essential
- A pride in the quality and accuracy of your work and attention to detail
- Co-operative, helpful and flexible attitude to work
- Genuine interest in the structure and work of the Trust
- Willingness to undertake training and develop additional skills
- Forward thinking, innovative and proactive approach to work
- Ability to concentrate to produce reports, transcribing minutes when there may be interruptions to deal with and unforeseen events
Person Specification
Knowledge and Experience
Essential
- Experience in managing RTT targets according to Trust policy
- Experience of healthcare administration and clerical work in an office environment
- Experience of working at a senior level and working within the rules of confidentiality within a multidisciplinary team
- Experience of supervising/managing a number of staff
Desirable
- Previous experience of the NHS and knowledge of medical terminology
Qualifications and Training
Essential
- Evidence of commitment to continuing personal development
- Educated to degree level in relevant subject or equivalent experience
Skills and Abilities
Essential
- Excellent organisational and administrative skills with a high level of accuracy
- Ability to quickly understand complex concepts and prioritise accordingly
- Ability to use Microsoft Office or evidence of training in MS Office applications
- Excellent communication and interpersonal skills in order to build and maintain positive working relationships with internal colleagues & external clients
- Ability to work as part of a team
- Ability to work under own discretion and initiative with a methodical and organised approach without supervision
- Proven ability to meet deadlines and work under pressure with skills relating to prioritisation, delegation and time management
- Ability to deal with occasional distressing or emotional circumstances
Aptitudes
Essential
- A pride in the quality and accuracy of your work and attention to detail
- Co-operative, helpful and flexible attitude to work
- Genuine interest in the structure and work of the Trust
- Willingness to undertake training and develop additional skills
- Forward thinking, innovative and proactive approach to work
- Ability to concentrate to produce reports, transcribing minutes when there may be interruptions to deal with and unforeseen events
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
St Michael's Hospital
Southwell Street
Bristol
BS2 8EG
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
