University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Emergency Department Performance and Administration Manager

Information:

This job is now closed

Job summary

The post holder will provide Administrative support to the Emergency Department team and it's clinicians to deliver outstanding service and organisational performance. To support the management team with key projects and initiatives including the implementation of Healthy Weston 2 service design. The post holder will be required to support clinicians with measuring performance to ensure that operational targets can be achieved. Communications with service users and staff will be a key requirement of the role, to ensure that actions are recorded and operational benefits are measured.

Main duties of the job

  • Providing support to the ED Specialty Manager, ED Clinical Lead and Matron in the delivery of national and local performance targets.
  • Providing support to the Emergency Department with all administrative duties including specific administrative support for Healthy Weston 2.
  • To contribute towards the coordination of complaints and FOI requests for the department, ensuring they are responded to in a timely manner and liaising with all disciplines of staff both within and outside the division.
  • Provide full business co-ordination and admin provision to the management team on a day to day basis.
  • Undertake defined project work as required.
  • Support development of the administrative function and admin processes within the department by suggesting and implementing changes.
  • Provide supervision and support to administrative staff as required, including recruitment, training, education and development of the administrative staff, including apprentices.
  • To be aware of patient-flow arrangements in the division and work to achieve aims of the trust-wide patient flow projects

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

12 July 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Per annum

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

387-WD-4435-JC

Job locations

Weston General Hospital

Grange Road, Uphill

Weston-Super-Mare

BS23 4TQ


Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language
  • Education to GCSE, grade C or above (or equivalent) in Maths
  • Degree or other equivalent training, qualification or experience
  • IT skills & knowledge of Microsoft office applications

Desirable

  • Post-graduate qualification in healthcare management, or equivalent evidence or continuing professional development

Knowledge and Experience

Essential

  • Previous experience of working in the NHS or public sector

Desirable

  • Experience of working in a multi-disciplinary team
  • Understanding of Emergency department targets including breaches
  • Patient administration experience (preferably CareFlow EPR)

Skills and Abilities

Essential

  • Excellent organisational and administrative skills with a high level of accuracy
  • Ability to manage own workload
  • Flexibility to respond to change and lead through change
  • Excellent IT skills including proficiency in Excel
  • Good interpersonal and communication skills
  • Ability to work as part of a team
  • Knowledge of current NHS issues and policies including performance targets

Aptitudes

Essential

  • Co-operative, helpful and flexible attitude to work
  • Genuine interest in the structure and work of the Trust
  • Willingness to undertake training and develop additional skills
  • Forward thinking, innovative and proactive approach to work
  • Ability to build credibility and trust quickly by delivering results
  • Initiative and drive to achieve result
Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language
  • Education to GCSE, grade C or above (or equivalent) in Maths
  • Degree or other equivalent training, qualification or experience
  • IT skills & knowledge of Microsoft office applications

Desirable

  • Post-graduate qualification in healthcare management, or equivalent evidence or continuing professional development

Knowledge and Experience

Essential

  • Previous experience of working in the NHS or public sector

Desirable

  • Experience of working in a multi-disciplinary team
  • Understanding of Emergency department targets including breaches
  • Patient administration experience (preferably CareFlow EPR)

Skills and Abilities

Essential

  • Excellent organisational and administrative skills with a high level of accuracy
  • Ability to manage own workload
  • Flexibility to respond to change and lead through change
  • Excellent IT skills including proficiency in Excel
  • Good interpersonal and communication skills
  • Ability to work as part of a team
  • Knowledge of current NHS issues and policies including performance targets

Aptitudes

Essential

  • Co-operative, helpful and flexible attitude to work
  • Genuine interest in the structure and work of the Trust
  • Willingness to undertake training and develop additional skills
  • Forward thinking, innovative and proactive approach to work
  • Ability to build credibility and trust quickly by delivering results
  • Initiative and drive to achieve result

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Weston General Hospital

Grange Road, Uphill

Weston-Super-Mare

BS23 4TQ


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Weston General Hospital

Grange Road, Uphill

Weston-Super-Mare

BS23 4TQ


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Specialty Manager

Aime Stanbury

aime.stanbury@uhbw.nhs.uk

01394636363

Details

Date posted

12 July 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Per annum

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

387-WD-4435-JC

Job locations

Weston General Hospital

Grange Road, Uphill

Weston-Super-Mare

BS23 4TQ


Supporting documents

Privacy notice

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)'s privacy notice (opens in a new tab)