Job summary
An exciting opportunity has arisen for a highly motivated individual to take up the position of Administration Manager within the Division of Weston.
The post holder will be responsible for implementing, coordinating and ensuring robust administrative processes exist within the Division of Weston and ensuring KPIs are met.
The successful candidate will enjoy working in a busy and dynamic environment, have effective inter-personal communication skills, excellent organisational skills, experience of and the ability to lead and work effectively as a team and the ability to work autonomously and use initiative and judgement in decision making.
Main duties of the job
- Operationally manage the admin teams including admin team leaders, medical secretaries and outpatient receptionists.
- Be responsible for the quality of operational and service information related to dictation and outpatient reception.
- Contribute to the planning of service and re-organise, coordinate and implement service changes in line with Trust needs.
- Monitor budgets for the services as agreed with the Speciality Manager.
- To ensure a high quality of customer care from all administrative staff.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
- HND level qualification in leadership / management or equivalent experience
Desirable
- Evidence of further professional development
Skills and Abilities
Essential
- Ability to manage and prioritise own workload, working within tight deadlines whilst managing workload of whole team
- Fluent user of Word, Excel and PowerPoint, Publisher
- Ability to self- motivate and motivate others often within a challenging environment
- Ability to understand service and demands based on several sources of information
- Ability to organise own work and monitor and organise team
- Ability to work under pressure and meet deadlines
- Self- motivated and enthusiastic
- Ability to assess, understand and propose solutions to problems
- Ability to travel to other locations as appropriate
Knowledge and Experience
Essential
- Experience of managing teams ensuring strict national targets are met for throughput and performance
- Experience of conducting performance appraisals and performance management
- Experience of supporting management decisions, managing negative feedback in a supportive, positive way
- Experience of stock management and electronic ordering
- Knowledge of NHS clinical correspondence workflows
- Knowledge of Data Protection Act and Information Governance Principals
- Experience of working collaboratively with other teams and departments
Aptitudes
Essential
- Ability to view needs of the wider Trust over the admin team
- Ability to liaise appropriately with a range of staff
- Communicate professionally both verbally and non-verbally
- Ability to discuss cases and examples whilst maintaining confidentiality
- Creation of delivery of presentations to a mixed audience
- Ability to organise own work and monitor and organise team
- Ability to work under pressure
Person Specification
Qualifications
Essential
- HND level qualification in leadership / management or equivalent experience
Desirable
- Evidence of further professional development
Skills and Abilities
Essential
- Ability to manage and prioritise own workload, working within tight deadlines whilst managing workload of whole team
- Fluent user of Word, Excel and PowerPoint, Publisher
- Ability to self- motivate and motivate others often within a challenging environment
- Ability to understand service and demands based on several sources of information
- Ability to organise own work and monitor and organise team
- Ability to work under pressure and meet deadlines
- Self- motivated and enthusiastic
- Ability to assess, understand and propose solutions to problems
- Ability to travel to other locations as appropriate
Knowledge and Experience
Essential
- Experience of managing teams ensuring strict national targets are met for throughput and performance
- Experience of conducting performance appraisals and performance management
- Experience of supporting management decisions, managing negative feedback in a supportive, positive way
- Experience of stock management and electronic ordering
- Knowledge of NHS clinical correspondence workflows
- Knowledge of Data Protection Act and Information Governance Principals
- Experience of working collaboratively with other teams and departments
Aptitudes
Essential
- Ability to view needs of the wider Trust over the admin team
- Ability to liaise appropriately with a range of staff
- Communicate professionally both verbally and non-verbally
- Ability to discuss cases and examples whilst maintaining confidentiality
- Creation of delivery of presentations to a mixed audience
- Ability to organise own work and monitor and organise team
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
