Job summary
The Cancer Support Worker team at UHBW are looking for an enthusiastic and motivated person to join our compassionate & well-established team, who provide personalised support and information to people living with and affected by cancer.
In line with the NHS Long Term Plan, UHBW are implementing a digital cancer remote monitoring system, My Medical Record (MMR), to enable remote cancer surveillance and Personalised Stratified Follow-Up (PSFU) pathways of care for people with cancer. MMR allows patients and clinical staff to manage follow ups remotely, via an on-line patient portal and clinical tracker, as well as health and wellbeing resources and direct access to their clinical team. This Cancer Support Worker role will be critical in the effective implementation and development of My Medical Record services for cancer follow-up care.
Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing coordination & deliveryof support and signposting to additional services.This provides a fantastic opportunity for you to contribute to improving the overall experience of cancer care at UHBW and work within a friendly and supportive team with an interdisciplinary approach to delivering personalised care.
Main duties of the job
- Act as a single point of access to patients who are on self-managed follow-up pathways
- Proactively support and coordinate the overall needs of patients on triggered follow-up pathway, using own judgement and escalating to the relevant practitioner as necessary
- Support and coordination of remote surveillance for patients on self managed follow up (PTFU) pathways to ensure risk free survivorship
- Coordinate access to personalised information and education resources for patients, and their carers, on PSFU pathways
- Coordinate and support access to and delivery of self management programmes for patients and their carers
- Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
- Organisation and Planning
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake learning and development courses
- Coaching or teaching qualification
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Ability to work in a team, Ability to motivate self and others
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
- Good observation skills
- Flexible attitude to working
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Accurate written communication of information
Desirable
- European Computer Driving Licence or equivalent
Skills and Abilities
Essential
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake learning and development courses
- Coaching or teaching qualification
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Ability to work in a team, Ability to motivate self and others
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
- Good observation skills
- Flexible attitude to working
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Accurate written communication of information
Desirable
- European Computer Driving Licence or equivalent
Skills and Abilities
Essential
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Haematology and Oncology Centre
Horfield Road
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
