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University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Administration Assistant

Information:

This job is now closed

Job summary

Working hours: Part time 30 hours a week (Mon - Thurs or Tues - Friday 9:00am-5:00pm )

Are you currently working in an admin role and looking for an interesting and challenging job working in the NHS?

Home Management Services (Community Tube Feeding Team) isa small friendly department providing a service to adults and children throughout Bristol, South Glos, North Somerset and Bath who need specialised nutritional care at home. We work and liaise with many different people and services and there is a busy and varied workload, with lots of problem solving.

We are looking for a competent administrator with proven admin experience to join the team.

If you are well organised, an excellent communicator (both on the phone and face to face), able to work alone as well as in a team, and if you feel you meet our person specification, then come and join us.

The successful candidate will be familiar with several IT systems, and require an ECDL, CLAIT 2 or equivalent, and must have had experience working in an office environment. Admin experience in a healthcare setting and a customer services qualification would also be an advantage.

You will be based in pleasant office surroundings in Central Health Clinic, UHBW where there is full support from our Office Manager and up to date IT facilities.

Main duties of the job

The HMS Dietitians and Assistants work in the community supporting adults and children who are tube feeding. The HMS administration team underpins the success, efficiency and effectiveness of the HMS service. The 0.8wte admin team post holder is essential to maintaining day to day continuity of the service,

Acting as the first point of contact for all callers the admin assistant is confident and demonstrates excellent customer services skills. They work in a flexible, supportive and approachable way in response to constantly changing priorities and demands.

As a 0.8wte member of staff this post holder is key to ensuring the continuity of service by facilitating excellent communication between team members at all times.

The Administration Assistant

- Provides a consistent and efficient clerical support service

- Demonstrates effective time management and workload prioritisation with a problem solving approach

The admin assistant will be expected to undertake any other duties which may be identified in consultation with the HMS Office Manager.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT-4717-CG

Job locations

Central Health Clinic

Tower Hill

Bristol

BS2 0JD


Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

  • GCSE Maths and English (or equivalent)
  • ECDL, CLAIT 2 or equivalent

Desirable

  • NVQ in Customer Service
  • RSA2/Pitman 2 or equivalent
  • RSA3/Pitman 3/ CLAIT 3

Knowledge and Experience

Essential

  • Experience of team working (1 year)
  • General office experience (2 years)
  • Experience working with people
  • Administration experience

Desirable

  • Experience working in health environment

Skills & Abilities

Essential

  • Good communication skills - spoken, written & telephone
  • Time management
  • Ability to prioritise
  • Organisational skills
  • Interpersonal skills
  • Electronic communication including emails and internet
  • Computer programmes i.e. spread sheets, presentations, databases
  • Excellent customer service skills

Desirable

  • Knowledge of UHBW IT Systems
  • Familiarity with computerised administration and ordering systems
  • Understanding of medical terminology
Person Specification

Qualifications and Training

Essential

  • GCSE Maths and English (or equivalent)
  • ECDL, CLAIT 2 or equivalent

Desirable

  • NVQ in Customer Service
  • RSA2/Pitman 2 or equivalent
  • RSA3/Pitman 3/ CLAIT 3

Knowledge and Experience

Essential

  • Experience of team working (1 year)
  • General office experience (2 years)
  • Experience working with people
  • Administration experience

Desirable

  • Experience working in health environment

Skills & Abilities

Essential

  • Good communication skills - spoken, written & telephone
  • Time management
  • Ability to prioritise
  • Organisational skills
  • Interpersonal skills
  • Electronic communication including emails and internet
  • Computer programmes i.e. spread sheets, presentations, databases
  • Excellent customer service skills

Desirable

  • Knowledge of UHBW IT Systems
  • Familiarity with computerised administration and ordering systems
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Central Health Clinic

Tower Hill

Bristol

BS2 0JD


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Central Health Clinic

Tower Hill

Bristol

BS2 0JD


Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Alice Edwards Broadbent

alice.edwards@uhbw.nhs.uk

01173427515

Details

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT-4717-CG

Job locations

Central Health Clinic

Tower Hill

Bristol

BS2 0JD


Supporting documents

Privacy notice

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)'s privacy notice (opens in a new tab)