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Royal Surrey NHS Foundation Trust

Administrator- Adult Community Services

Information:

This job is now closed

Job summary

Band 3 Administrator for Adult Community Services

Based at Milford Hospital, Godalming

Hours: Full time and Part time available

Are you an experienced administrator looking for a role within the NHS?

  • Do you want the opportunity to develop your career in an organisation which also offers flexible working. Shifts available 7 days a week, 08.00-20.00?
  • Can you remain calm under pressure?
  • Do you have a can do approach?
  • Are you looking for a great place to work, where no 2 days are the same?
  • Do you want a job with development opportunities?

We are looking for a highly motivated individual to work in our Community Coordination Centre based at Milford hospital. We recognise that administrators are vital to the smooth operation of all our services. You will act as the first contact for all enquiries via telephone and email, log referrals on EMIS, our electronic clinical system and complete all general administration duties.

Main duties of the job

The Adult Community Service division of the Royal Surrey Foundation Trust are work in partnership with local GP practices in Guildford and Waverley to develop and provide integrated services for the population living in the area. Health professionals in the community, including GPs, nurses, therapists and paramedics are working closely to provide a completely integrated service for patients not only providing great care, but improving patient experience too.

You will join an established administration team based at Milford Community Hospital, working alongside our team of dedicated professionals including nurses, paramedics, therapists, and support workers. You will have a great support network which includes regular team meetings enabling shared growth, learning and development. You will become an active member of the Adult Community Services Team.

Your base will be at Milford Community Hospital which is located in beautiful rural surroundings and has free on-site parking

Milford hospital also has good public transport links too.

Full NHS pension scheme, terms and conditions apply.

For an informal discussion/visit contact please contact:

Jose Navalha Service Manager for Community Co Ordination Center

07970 733488 jose.navalha@nhs.net

About us

Royal Surrey NHS Foundation Trust is a friendly, supportive, busy but welcoming acute and community Trust that is ambitious about developing our services and your career.

Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. There are over 4,500 members of our Royal Surrey family.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in the community and homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC. We are investing in our colleagues through our health and wellbeing programme and a commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.

There has never been a better time to join us.

Details

Date posted

24 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year including HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9384-SW-EMF14477

Job locations

Milford Hospital

Tuesley Lane

Godalming

Surrey

GU7 1UF


Job description

Job responsibilities

To provide comprehensive administrative support to the CCC ensuring that work is prioritised according to need and the office environment is efficiently managed. Manage referrals into Adult Community Services and along with clinical support ensure onward referral to the appropriate Adult Community Service.

  • Plans and manages own work load on a daily basis.
  • Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services.
  • Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required.
  • Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice.
  • Disseminates service information to staff across the relevant team/designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings.
  • Books patient appointments / visits and patient transport booking as required using electronic EMIS system.
  • Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements.

Job description

Job responsibilities

To provide comprehensive administrative support to the CCC ensuring that work is prioritised according to need and the office environment is efficiently managed. Manage referrals into Adult Community Services and along with clinical support ensure onward referral to the appropriate Adult Community Service.

  • Plans and manages own work load on a daily basis.
  • Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services.
  • Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required.
  • Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice.
  • Disseminates service information to staff across the relevant team/designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings.
  • Books patient appointments / visits and patient transport booking as required using electronic EMIS system.
  • Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements.

Person Specification

Qualifications

Essential

  • Good standard of education up to A level or equivalent experience.
  • High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing.

Experience

Essential

  • Extensive experience of spreadsheet, database, email and presentation computer packages.
  • Experience of accessing the internet.
  • Previous experience of working within an office environment.
  • Good level of competency in word processing and data entry, together with advanced keyboard skills.
  • Good working knowledge of administrative and secretarial practice.
  • Able to concentrate for set periods of time on set tasks.
  • Previous experience of working within health care sector
  • Has good time management skills.
  • Good presentation skills both written and verbal.
Person Specification

Qualifications

Essential

  • Good standard of education up to A level or equivalent experience.
  • High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing.

Experience

Essential

  • Extensive experience of spreadsheet, database, email and presentation computer packages.
  • Experience of accessing the internet.
  • Previous experience of working within an office environment.
  • Good level of competency in word processing and data entry, together with advanced keyboard skills.
  • Good working knowledge of administrative and secretarial practice.
  • Able to concentrate for set periods of time on set tasks.
  • Previous experience of working within health care sector
  • Has good time management skills.
  • Good presentation skills both written and verbal.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Milford Hospital

Tuesley Lane

Godalming

Surrey

GU7 1UF


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Milford Hospital

Tuesley Lane

Godalming

Surrey

GU7 1UF


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jose Navalha

jose.navalha@nhs.net

Details

Date posted

24 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year including HCAS

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9384-SW-EMF14477

Job locations

Milford Hospital

Tuesley Lane

Godalming

Surrey

GU7 1UF


Supporting documents

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