Job summary
The Royal Surrey is seeking to appoint an outstanding leader
to take on the role of Associate Director of Operations for the Division of
Access and Medicine on an interim basis, whilst the permanent incumbent takes a
period of leave lasting around six months.
This is an exciting time to work at the Royal Surrey. We are
currently remodelling the front door streaming and triage space in our
Emergency Department, building an additional Same Day Emergency Care facility
in order to develop new SDEC pathways, have opened a new Cardiac Catheter
Laboratory and our medical division includes services that are providing a
national exemplar for good performance; notably our Integrated Frailty Team and
our seven day Gastroenterology service. Our
cancer services are world renowned and some of the best performing in the
country.
This role carries responsibility for the Urgent and
Emergency Care services of the Trust (the Emergency Department, the Emergency
Assessment Unit, the Ambulatory Emergency Centre) and seven further specialties
across the Division (Ageing and Health, Rheumatology, Neurology, Cardiology,
Respiratory, Gastroenterology and Diabetes and Endocrinology), providing
overall strategic direction and leadership to ensure the care we provide
remains of outstanding quality.
Main duties of the job
The role is responsible for the leadership, coordination and
operational management of these services alongside the Chief of Service for
Access and Medicine, and the Associate Director of Nursing for Access and
Medicine. Core to the role is oversight of delivery against key constitutional
quality and safety standards; including the four hour operating standard for
emergency care (and the successor urgent and emergency care standards),
referral to treatment time for all specialties (including cancer and non-cancer
referrals), and the referral to test time for people who require diagnostic
testing; the role is accountable for the performance of the specialties within
their remit against those standards.
The role is also responsible for patient
flow through the acute hospital, ensuring that the principles of safe, timely
care are followed and that all patients who are in the hospital meet the
clinical criteria to reside. In addition, the role will take responsibility for
oversight of budgets across all specialties within its remit, and for workforce
planning. The post holder will lead and manage key areas including complaints,
governance, risk, and quality improvement projects across the Division and will
from time to time deputise for the Deputy Chief Operating Officer and Chief
Operating Officer as required.
Interview's week
beginning 4th September.
About us
Royal Surrey NHS Foundation Trust is a friendly, supportive, busy but welcoming acute and community Trust that is ambitious about developing our services and your career.
Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. There are over 4,500 members of our Royal Surrey family.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in the community and homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC. We are investing in our colleagues through our health and wellbeing programme and a commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.
There has never been a better time to join us.
Job description
Job responsibilities
Please see the attached job description for full details the successful candidate will be required to undertake.
Job description
Job responsibilities
Please see the attached job description for full details the successful candidate will be required to undertake.
Person Specification
Experience
Essential
- At least five years experience of operational management
- at a senior level in the NHS or within an equivalent healthcare setting.
- Experienced in developing both internal and external strategic partner relationships and alliances in progressing organisation operational issue resolution.
- Experience of developing, establishing and maintaining strategic relationships with external commissioners and NHS regulatory bodies.
- Experience of working with a diverse range of stakeholders including a successful track record of influence and engagement.
- Experienced in strategic business planning and the presentation of complex business cases at Board level.
- Experience of managing large, multi-stranded/cross division budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Able to develop and implement strategic, multi stranded, operational strategies and respond strategically to future service requirements.
- Can demonstrate strategic development of new services and service initiatives across organisation boundaries.
- Previous experience of developing, gaining support for and implementing and maintaining operations service policy, procedures and standards across organisations.
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets. Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing large, multi-stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising on strategic options regarding service delivery. Experience of commissioning major service developments, including the introduction of new service lines.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback A strong track record of managing complexity and risk whilst maintaining high standards of service delivery. A comprehensive understanding of the changing NHS environment and the challenges it faces.
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Qualifications
Essential
- First degree qualification.
- Appropriate management and/or post graduate qualification
- or experience.
- Masters Degree or equivalent years of experience.
Desirable
- Project Management qualification
Person Specification
Experience
Essential
- At least five years experience of operational management
- at a senior level in the NHS or within an equivalent healthcare setting.
- Experienced in developing both internal and external strategic partner relationships and alliances in progressing organisation operational issue resolution.
- Experience of developing, establishing and maintaining strategic relationships with external commissioners and NHS regulatory bodies.
- Experience of working with a diverse range of stakeholders including a successful track record of influence and engagement.
- Experienced in strategic business planning and the presentation of complex business cases at Board level.
- Experience of managing large, multi-stranded/cross division budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Able to develop and implement strategic, multi stranded, operational strategies and respond strategically to future service requirements.
- Can demonstrate strategic development of new services and service initiatives across organisation boundaries.
- Previous experience of developing, gaining support for and implementing and maintaining operations service policy, procedures and standards across organisations.
- Demonstrable track record of identifying, developing and achieving against cross organisational challenging cost efficiency targets. Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director in a large, multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing large, multi-stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising on strategic options regarding service delivery. Experience of commissioning major service developments, including the introduction of new service lines.
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback A strong track record of managing complexity and risk whilst maintaining high standards of service delivery. A comprehensive understanding of the changing NHS environment and the challenges it faces.
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Qualifications
Essential
- First degree qualification.
- Appropriate management and/or post graduate qualification
- or experience.
- Masters Degree or equivalent years of experience.
Desirable
- Project Management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
