Job responsibilities
MANAGING
DIRECTOR JOB DESCRIPTION1. JOB DETAILS
Job Title
Managing Director
Band
VSM
Base
Guildford
Department / Portfolio
Managed Healthcare Services
Reports to
RSFT Chief Executive / HPL Chair
Accountable for
Healthcare Partners Limited
Lead Client Director
RSFT Director of Finance
2. HEALTHCARE
PARTNERS LIMITED (HPL)
HPL was established in 2018 as a wholly
owned subsidiary of the Royal Surrey NHS Foundation Trust. It is now a £51
million business, employing 80 staff and managing assets to the value of £52
million. The range of services has developed over the years and now includes:
Procurement, supply chain and contract
management services
Engineering and technical services for
radiotherapy and associated equipment, including six linear accelerators
Engineering services for mobile clinical
equipment
Maxillo-facial laboratory services
Corporate functions include Quality
Assurance, Business/Commercial Development, Finance and Human Resources.
HPL is central to transformation projects
undertaken by RSFT, including a number of major capital schemes, cost
efficiency and sustainability initiatives.
HPL has developed a wider customer base
while continuing to grow its relationship with RSFT. As the Surrey Heartlands
Integrated Care System (ICS) matures, that should present substantial
opportunity for further growth.
3. JOB
PURPOSE
The Managing Director provides leadership
and the role sets the strategic direction for HPL as it continues to develop as
a leading provider of healthcare support services.
The role is responsible for the delivery of
all business development objectives, including explicit operational performance
targets, cost improvements, service transformations, customer facing metrics,
staff performance, clinical quality standards, financial targets and growth.
The post holder is expected to build strong
working relationships with business partners and service users especially with RSFT,
the ICS, other external customers and a range of key suppliers.
The post holder will lead a cohesive, high
functioning team within HPL: developing the skills and capabilities needed in a
growing, high-achieving healthcare services business.
The Managing Director is a full voting
member of the HPL Board and its statutory accountable officer. As such, the
person is responsible for the overall management of HPL, its performance in
terms of service provision, financial and corporate viability, and compliance
with all statutory and service obligations.
3. KEY RESULT
AREAS / MAIN DUTIES AND RESPONSIBILITIESCorporate Responsibilities
As the Accountable officer of HPL, set clear
standards for corporate responsibility and accountability for all staff
employed by HPL.
Provide a clear framework for corporate
governance, risk management and strategic development which is owned by the HPL
Board and delivered by the executive team.
Demonstrate clear accountability for HPL
development and meeting strategic and business objectives.
In conjunction with the HPL Chair, be
responsible for the effective functioning of the HPL Board.
Chair the HPL Executive Committee.
Be accountable for all statutory
responsibilities such as Health & Safety.
Lead HPLs participation in the assessment
processes undertaken by the Care Quality Commission and all other relevant
regulatory bodies (e.g. MHRA, Companies House).
Organisational Development
As the Accountable Officer of HPL, provide a
clear and compelling vision for the organisation that inspires internal and
external stakeholders.
Lead the building of an organisational culture
that delivers the HPL business model.
Set and exemplify a culture of excellence and
continuous improvement underpinned by values and standards which ensure that
the obligations of HPL are understood and met by all staff.
Invest in the development of all directly
accountable staff and ensure an engaged workforce, given its criticality to
customer service and operational delivery.
Implement consistent performance management of all
staff across the Executive team and ensure this is done for all HPL staff.
Support the executive leads of Clinical
Assurance & Quality, Finance, Procurement and Supply Chain, Human Resources
and the Engineering/Technical teams to develop robust business and functional
strategies and plans that deliver business growth and evolution.
Ensure that operational functions are right sized
for efficient and effective delivery.
Business/Strategic Development
Develop an annual strategy for HPL that aligns
with the Trust strategy.
Lead the identification of business and service
opportunities to be provided by HPL to and with the ICS and other third
parties.
Lead negotiations with external providers and
enhance the organisations brand in conjunction with HPL and RSFT executive
teams.
Operations Management and Service Delivery Improvement
Lead the development, management and delivery of
the managed services to RSFT and other clients ensuring focus on the
achievement of strategic objectives.
Define and agree the service level agreement and
KPIs with customers.
Create clear lines of accountability for overall
HPL business performance and agree clear objectives for each operational team.
Ensure that transformational change plans are
translated into concrete working practices which improve outcomes and support
the delivery of customer needs.
Ensure the effective use of all HPL resources
and assets to meet customer requirements.
Ensure contract management with customers and
specifically lead the contract management process with the RSFT Client Director.
Ensure the maintenance and development of
clinical assurance and quality processes, including a quality management system
(currently ISO 9001 for the whole business, ISO 13485 for Sterile Services and
MaxFacs, and any other that may become required).
Ensure quality improvement, development and
sustainability in the provision of HPL provided services, products, and
services.
Financial Strategy & Planning
Support and work with the executive lead of
Finance to develop HPLs financial strategy.
Ensure the development of an annual financial
plan and budget for HPL which has clear, measurable, financial performance
measures.
Ensure that HPL executive team members are
accountable for, and operate within, HPLs Standing Financial Instructions.
Deliver required level of Cost Improvement
Programmes (CIPs) as agreed with the RSFT Client Director.
Performance and Risk Management
Ensure effective business relationships with all
customers, supported by an agreed business model as set out in the contract for
services and service level agreements.
Embed a culture of high performance through
effective management and monitoring across all business areas and ensure
adherence to the agreed HPL governance framework.
Ensure the HPL Executive Committee takes joint
accountability for operational performance as informed by regular and exception
reporting.
Ensure regular and timely reporting of
performance to the RSFT Client Director and the equivalent role in external
customer organisations.
Ensure the effective monitoring and management
of operational risk across the organisation, within the parameters of risk
appetite as agreed by the HPL Board.
Personal Development
Ensure that personal professional knowledge is
continuously updated and training undertaken when appropriate.
Participate in an annual individual performance
review process where objectives will be agreed, performance monitored and
personal development needs discussed.
Key Deliverables
The post-holder will be responsible for:
Creating a vision and strategy for HPL which is
responsive to the external environment and customer needs/ expectations.
Leading a developing an organisational culture
that delivers the agreed business model.
Leading the development, approval and
implementation of business cases for the incorporation of appropriate Trust
services into the HPL with delivery of financial and service quality benefits.
Leading potential customer contract negotiations
to develop business growth.
Leading existing and potential supplier contract
negotiations to develop advantageous terms for RSFT and other customers.
Leading and providing high quality managed
service contracts and operational performance for all customers.
Building and enabling high performing
individuals and teams within HPL.
Delivering against agreed key performance
indicators.
4. KEY WORKING RELATIONSHIPS AND
COMMUNICATION
With RSFT
External to the Trust
Executive Directors
Non-Executive Directors
Chiefs of Service and Professional
leads
Clinical Directors and Leads
Associate Directors of Operations
Heads of Finance
Service & Nursing Managers
Other senior managers in the Trust
ICS / ICB partners
Place based partners
NHS England
Internal and external auditors
Counter Fraud Advisor
NHS Supply Chain
HMRC
External suppliers
External customers
