Digital Project Manager CERNER - Band 8b

Job description

Job responsibilities

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

Delivery of the Digital Programme

Management of interdependencies with other systems and projects, the identification of risks and issues and their effective management, ensuring that existing systems continue to meet the Trust business and clinical requirements.

Provide expert technical knowledge relating to IT application systems deployed within the Trust and will be able to communicate complex IT issues to a wide range of staff across the Trust.

Make substantial contribution to the development of the IT Strategy with specific responsibility for developing Digital Strategy and associated policies and procedures.

Lead a number of Digital workstreams and ensure that the programme deliverables and timescales are consistent with, and fully support, service requirements and changes.

Work with the Senior Management Team to implement the Digital Programme and ensure that the benefits of the investment are realised by providing appropriate support and change programmes.

Lead the development of a methodology for system process redesign, ensuring that it is integrated with the Trusts clinical and operational Transformation Programme. The outputs will lead to the identification and prioritisation of the Digital Programme that will add best-value to the Trusts operations and service transformation objectives.

Be responsible for managing the assessment of new and emerging Digital technologies, modules and solutions that will enhance patient care across the Trust.

Work closely with managers, clinicians and operational staff to ensure wide understanding of and commitment to, the Trusts Digital strategy and appropriate participation in the associated IT programmes, communicating highly complex issues to large groups of staff.

Work closely with the Trust Information Governance Lead to ensure the integrity of new systems and system developments complying with the Trusts systems throughout any development and upgrade cycles and maintain compliance with existing policies and procedures.

Take responsibility for developing project change control procedures and ensure that effective change control procedures and documentation are implemented and monitored.

Take responsibility for updating the IT Corporate Risk register.

Manage capital and other agreed budgets for the Digital Programme ensuring good financial control and records are maintained at all times.

Control Digital Programme Budgets which extend beyond the annual cycle in line with the Trust business plan for projects and programme over 2 -5 years with values in excess of £3 million.

Programme Development & Management

To analyse business and clinical IT solution requirements, developing business cases and specifying all aspects of IT requirements to meet business and/or clinical needs.

To develop comprehensive project plans to ensure the delivery of appropriate IT solutions to meet clinical and/or business needs.

To provide Programme Management, ensuring the coordinated implementation of a number of projects that impact across the Trust.

To identify, appraise and manage programme risks.

To resolve issues that arise as part of the programme management process, handling complex, sensitive and contentious information in an appropriate manner.

To ensure effective stakeholder engagement and communications for managed projects.

To ensure that Trust staff and external suppliers deliver as necessary for projects to meet time, quality and budget targets.

To produce progress and expenditure reports as required.

To organise and deliver demonstrations and specialist training, as required, in conjunction with the Enterprise Applications Operations Manager and IT Training Team.

To prepare and present project updates and progress reviews to senior level meetings across the Trust and to other stakeholder groups as required, maintaining Programme Plans, GANT charts and maps.

To oversee and ensure adequate testing of designated new IT systems.

To ensure that the changes required to services as a result of redesign are fully embedded and sustained within the organisation and that project benefits are achieved.

Financial

Manage expenditure within budget for each financial year, reporting issues to the AD Applications & Programme - Deputy CIO

To ensure compliance with Standing Financial Instructions

To ensure capital and revenue budget allocation is not exceeded in any one year

To manage capital budgets allocated to IT Projects

To ensure capital allocation is utilised in year

Communication

Translate and communicate expert technical advice to non-IT Specialists in a clear, concise and understandable manner.

Develop good working relationships and provide specialist advice to colleagues across the Trust.

Develop good working relationships with and provide specialist advice relating to the Digital Programme to senior colleagues across the CCG and across partnership organisations.

Develop good working relationships with the service leads and colleagues across all service lines to ensure that the objectives of the Trust are met.

Produce update reports and performance reports for the Chief Information Officer, AD Applications & Programme - Deputy CIO and the Executive Leadership Team.

Develop good working relationships and agree common approaches with the STP and wider stakeholders and partners.

Develop and maintain good working relationships with the Clinical System Suppliers.

Management

To take full management responsibility as an IT functional expert, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability

To be responsible for the self-development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post

• Assessing staff performance against agreed performance standards/objectives and/or competencies at least annually and develop meaningful and achievable personal development plans and objectives
• Recognise the need to motivate all staff to comply with the relevant Health, Safety and Security processes. Use the knowledge of these processes to lead by example to other staff and live the principles in everything that you do
• Promote a multidisciplinary approach to working, recognising, utilising and valuing the expertise of other disciplines.
• Act as a member of the IT Department Senior Leadership Team5. OTHER RESPONSIBILITIES

  Management

  To take management responsibility as part of the IT Senior Team, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability.

  To be responsible for the self- development of skills and competencies through participation

  in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post

  Be at the vanguard of understanding on complex emerging technologies and good practices and then facilitate and develop this knowledge across the IT team.

  Finance You are required to comply with the Trust Standard of Business Conduct policy and the NHS Codes of Conduct and Standards of Business Conduct for NHS Staff and you are required to declare all situations where you (or a close relative or associate) have a controlling interest in a business (such as a private company, public organisation, other NHS organisation or voluntary organisation) or in any other activity which may compete for an NHS contract to supply goods or service to the Trust.

  Be a part of application procurements as a subject matter expert operating within SFIs ensuring good financial control and records are maintained at all times.

  Act as approver for annual leave and timesheets where relevant along with equipment purchases and services.

Person Specification

Qualifications

Essential

• Masters level degree or equivalent
• Evidence of continuous professional development and Professional qualifications (e.g. ITIL and COBIT)

Desirable

• Chartered IT Professional (CITP)
• Recognised management qualification or equivalent experience
• Prince 2 / MSP or other project and programme management certifications

Experience

Essential

• Significant experience of working within a large scale and complex IT management structure including development of strategy, governance and roadmaps
• Strong interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management
• Knowledge of Service and Security Management standards (such as ISO20000, ISO27001)
• Knowledge of IT concepts and systems
• Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models
• Deep market knowledge of IT and Healthcare Technologies
• Experience of working in an IT service provider
• Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks
• Knowledge of best practices for IT contract negotiation tactics and strategies
• Where applicable, understanding of government and industry regulations that will influence contracting approach and vendor behaviour
• Financial or Budgetary responsibilities - Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Desirable

• Excellent working knowledge and experience of implementing standards and controls e.g. ISO20000, ISO27001
• Management experience of ITIL disciplines
• Experience of working in an IT service provider
• Where applicable, understanding of government and industry regulations that will influence contracting approach and vendor behaviour

Skills

Essential

• Bridge communications between the IT and business organisations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals
• Expertise of co-ordinating IT and business resources to meet specific business objectives whilst maintaining the principles of professional standards, accountability, openness, equality and diversity and clarity of purpose. Proven aptitude in managing an IT service, ensuring that agreed service levels are met and all relevant procedures are adhered to.
• Make decisions efficiently that add value and are achieved in what can be tight time frames
• Communicate with clarity to internal and external stakeholders and with vendors/suppliers
• Proven expertise in the delivery and management of application functions. Must be able to effectively provide subject matter expertise and well informed advice across a range of stakeholders, taking steps to ensure that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities
• Proven expertise of applying structured techniques to problem solving and utilising appropriate toolsets to achieve the desired outcomes. Proven experience of identifying trends and relationships between data sets and identifying correct data and inputs to support problem solving. Capacity to understand the root causes of service design problems and to generate a range of solutions and courses of action with benefits
• Proven expertise of applying structured techniques to problem solving and utilising appropriate toolsets to achieve the desired outcomes. Proven experience of identifying trends and relationships between data sets and identifying correct data and inputs to support problem solving. Capacity to understand the root causes of service design problems and to generate a range of solutions and courses of action with benefits
• Strong ability to communicate with IT users, legal and procurement staff, and business leaders to craft service levels that align complex needs with requirements to achieve business outcomes
• Proven ability of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and delivering against goals. Ability to deliver professional yet difficult messages at senior level in an appropriate and professional way.
• Advanced keyboard, word processing, presentation and ability to manipulate complex data and text at speed
• Analyse and evaluate change to drive continuous improvement in service processes and incorporate service management trends
• Create a customer-focused, service-based approach to working with stakeholders and vendors that emphasises the creation and cultivation of cross-organisational relationships
• Management Skills and leadership skills - Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
• Customer-focused approach to delivering service management to internal and external customers
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Strong relationship and interpersonal skills to be applied in working with stakeholders and vendors across the entire service life cycle
• Ability to distinguish what is required versus what is "nice to have," and ability to manage conflicting stakeholder needs and wants
• Adaptability, flexibility and ability to cope with uncertainty
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions

Desirable

• Experience in business case development and contract procurement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Egerton Road

Guildford

Surrey

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)