Data Quality Facilitator

Job description

Job responsibilities

2. JOB PURPOSE

The post-holder will be a key individual in a team ensuring that critical information systems provide good quality data and compliance with data standards and with Trusts data quality improvement agenda. The investment in an organisation-wide Information Strategy has resulted in a greater demand for information services for organisational business plans and service redesign work, all of which are dependent on good data quality.

As a result, the Trust is seeking to appoint an experienced individual who is proactive, confident, committed and motivated to work as part of the Informatics Team including the IM&T Department, collaborating with Divisions within the Trust and satellite sites across the local health community to deliver data quality improvements services through new tools and techniques.

The post holder will be expected to take responsibility for aspects of the day to day administration and management of data quality support.

2.1 JOB SUMMARY This position is part of the team specifically supporting Trusts data quality improvement agenda. The main responsibilities are:

1. To help facilitate on the Data Assurance initiatives for the Trust and contribute to a responsive and facilitative data quality function by supporting the building and maintaining a flexible data quality library for action, monitoring and reporting, and providing a partnership approach with the business

2. To work with the Trust to improve data quality, with a particular focus on the Trusts patient administration system, Cerner, known locally as Surrey Safe Care (SSC). This will involve working with divisional departments to improve workflow processes / procedures

3. To function as a subject matter expert across a variety of topics (e.g. NHS Summary Care Record, NHS Spine Portal, SSC, Information Governance, and Data Protection)

4. Design a data quality local induction programme and facilitate its inclusion into departmental local inductions for new starters, in conjunction with the Data Quality Working Group.

5. Liaise with the IT Trainers keeping them informed of up-to-date Trust processes and policy regarding data quality

6. Promote a wider awareness of data quality and its implications throughout the Trust through communications and workshops

7. Promote Trust culture of the organisation so that data quality is part of what staff do at all levels within the Trust to support the Trusts organisational development and service modernisation plans

3. KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

Performance

To work with both clinical and non-clinical teams within the Trust and across the Community Services towards successful implementation of the data quality strategy, which is designed to incorporate the requirements of the Data Quality Assurance process. This is to ensure that the information produced is accurate and adheres to local and national policies, and to meet the requirements of the Information Governance General Data Protection Regulation (GDPR) Toolkit and the National Back Office.

To work with staff to initiate and develop scheduled and spot audit projects and data quality surveys to inform development of the Trusts data quality improvement initiatives

Quality Management

• Lead on, develop, implement and manage data workflow standards for staff working within the Trust and across the Community Services by utilising specialist knowledge and experience of the various data capture and management techniques and procedures

• Facilitate data quality assurance systems that incorporates inclusion of Data Quality Audits in the Trust Internal Audit Programme to give the Board of Directors assurance that the performance information they receive is based on sound data-quality

• Responsible for working with staff within the Trust and Community Services to ensure that the Trust meets agreed benchmarking measures, using NHS Digital DQMI, SUS DQ KPIs and CHKS to identify data quality issues

• Responsible for pro-actively monitoring collection of data by coordinators of the Data Quality Audits in the Trust Internal Audit Programme

Services Improvement and Project Management

• Assist with service improvement and systems redesign across the Trust, contributing to Data Quality improvements. These systems primarily include Surrey Safe Care (SSC) as well as all other systems that support the Trusts business

• Engage and support operational teams to examine, study redesign and implement change initiatives, ensuring that service improvement is an ongoing process within the data management systems and that ownership of change proposals is secured with the operational teams

• Ensure national knowledge, analytical tools and skills in promoting best practice and innovation related to data quality are made available to the Trust

• To work with the operational teams, Trust clinical teams and managerial colleagues to maximise the benefits of service improvement and redesign, improving the patient experience and patient safety

• To examine and adopt approaches capable of achieving sustainability and spread of successful service improvement initiatives

Management

• Ability to influence and persuade clinical teams and management to prioritise work for the data quality improvement agenda for the Trust to maintain benchmarked data quality standards

Nurture relationships with colleagues within the Trust, building a culture of sharing good practice

Work closely with the clinical teams through the Trust and support the data workflow processes used by those teams, ensuring that all data quality is generated and maintained to an agreed standard

Maintain a professional knowledge base of the new guidance and legislation relating to data quality, acting as a resource for the Trust

To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post

Contribute towards the professional development and training of all data inputters and associated staff, employed by the Trust.

• Participate in Trust training programmes, developing your knowledge base and translating learning into practice

• Provide support and training for staff within the Trust relating to relevant Trust approved policies, audits and data collection systems (i.e. NHS Summary Care Record, NHS Spine Portal, SSC)

• Contribute to, provide and assist in the development of training programmes for new and existing members of staff with the education and training department and IT Training team.

• Management

  To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post

  Finance

  You are required to comply with the Trust Standard of Business Conduct policy and the NHS Codes of Conduct and Standards of Business Conduct for NHS Staff and you are required to declare all situations where you (or close relative/associate) have a controlling interest in a business (such as a private company, public organisation, other NHS organisation or voluntary organisation) or in any other activity which may compete for an NHS contract to supply goods or service to the Trust.

  Confidentiality

  All employees must respect and protect the confidentiality of matters relating to patients or other members of staff and must comply with the requirements of the Data Protection Legislation. This means that the protection of personal data in any form of media (e.g. system, paper, word of mouth by any means that personal information can be processed) is a requirement by law. Any member of staff found to have permitted unauthorised disclosure of personal confidential and sensitive information and is found in breach of their duty of confidentiality could lead to disciplinary proceedings in accordance with the trusts disciplinary policy. No confidential information must be accessed, read, discussed, or disclosed unless it is necessary in the pursuance of the legitimate duties of their role.

Person Specification

Qualifications

Essential

• Educated to degree or can demonstrate equivalent level of
• appropriate work experience.
• IT Word, email, Excel, PowerPoint.

Desirable

• Clean driving license
• Nursing/medical background
• Advanced Excel

Experience

Essential

• An understanding of the Trusts Data Quality Policy and
• Strategy and the activities required in implementing it
• within the Trust including national and external data quality requirements, mandatory data sets, and internal audits
• Leadership and project management skills including change management
• Experience of developing processes and systems for the collection and collation of information, with regard for data quality and confidentiality.
• Knowledge of the NHS with an understanding of NHS processes and patient pathways
• Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
• Experience of developing specialist training programmes, training new staff, and providing ongoing training and support to existing staff.
• Experience of data quality and confidentiality issues
• Working with in a busy environment with multiple departments
• Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
• Experience of working within the NHS
• Experience of computer databases in health environment, PAS etc.

Desirable

• Knowledge of medical terminology.

Skills

Essential

• IT skills including Word, email, PowerPoint, advanced Excel
• Excellent communication skills, both written and verbal, able to work effectively across a wide range of staff levels, influencing and persuading and resolving issues with tact and diplomacy
• Able to handle difficult situation with tact and diplomacy
• Excellent organisational skills
• Excellent report writing skills
• Leadership and project management skills including change management
• Ability to independently prioritise work, work to strict deadlines and adapt to changing circumstances

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Egerton Road

Guildford

Surrey

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)