Job summary
This is an opportunity to play a pivotal part in supporting the Study Support
Service within the NIHR South East Research Delivery Network (SE RRDN). The
Royal Surrey NHS Foundation Trust is the Host Organisation for the SE RRDN region.
The Study Support Service serves as the cornerstone of the RDN, facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
We are seeking a highly motivated, detail-oriented Study Support Service Facilitator to join our team. This role is essential in providing operational support to clinical research teams, ensuring the smooth delivery of study support services. You will play an essential role across the entire study life cycle, from contributing to pre-approval services, such as the Planning and Placement Service and national cost attribution tools, to managing post-approval activities including portfolio and on-request support. By navigating internal NIHR and CPMS processes and managing critical documentation, you will support external stakeholders in maintaining the highest standards of research governance and compliance
If you're passionate about supporting research and ensuring high-quality study processes, we would love to hear from you.
Main duties of the job
The Study Support Service Facilitator is responsible for supporting the delivery of services within the NIHR Regional Research Delivery Network (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, which serves as the cornerstone of the NIHR Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
The role will be responsible for engaging with multiple partners across the region, fostering collaboration and coordination through the facilitation of communities and events. Additionally, the role will maintain proficiency in cost and attribution tools, ensuring adept support for regional organisations with their data requirements. The role's efforts will be instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. Through their coordination and expertise, the post-holder will contribute significantly to the overarching goals of the RDN.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Please refer to the full Job description & person specification
Note: Base sites Sussex Surrey & Kent
Interviews will be held at Suusex - see beow
Canterbury - Unit 58, Canterbury Innovation Centre, University Road, Canterbury, Kent CT2 7FG
Sussex -Unit 77, 1st Floor (Ph2) Sussex Innovation Centre, University of Sussex, Science Park Square, Brighton BN1 9SB
Surrey - Manor Park, Daphne Jackson Rd, Guildford GU2 7WG
The role may line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed objectives. The post holder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.
INFORMATION & ADMINISTRATION
- Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
- Support the implementation of Information Governance best practice within the Study Support Service
- Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
- Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
- Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
- Maintain proficiency in cost attribution tools to support regional organisations with their user understanding, and to support resource access and data requirements
- Supporting compliance with the DHSC RDN Portfolio Policy to ensure that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. For example, this may include satisfying the Eligibility Criteria for NIHR support before they are included on the portfolio and subsequently adhering to the expected actions and requirements set out in the NIHR RDN Portfolio Terms and Conditions
- Support the oversight of the RDN portfolio to proactively identify potential issues and opportunities, working as an active partner to resolve and action follow-up activity
- Support Study Sponsors and delegates in the utilisation of the Sponsor Engagement Tool to secure visibility of real-time research activity data and help identify capacity in the health and care research system to deliver research quickly and efficiently
- Support the coordination of the National Specialty and Setting Groups (e.g. organise national meetings, and supporting the general activities of the National Specialty and Setting Leads)
- Provide administrative support (e.g. note-taking and action tracking) to facilitate operational and project delivery and to capture learnings and knowledge for national network benefit.
OPERATIONAL MANAGEMENT
- Provide support for the delivery of Study Support Services in line with national standards
- Lead efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities related to effective study conduct and delivery
- Where requested, track, monitor and assess study progress and provide appropriate support/ action plans for key stakeholders so they can effectively deliver their study in line with the Terms and Conditions for NIHR Research Delivery Network Support
- Support and encourage sponsors to undertake accurate and timely uploading of recruitment data to relevant national portfolio systems
- Assist stakeholders who may need help to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner
- Lead on the development and delivery of training relating to RDN Study Support Service and relevant research activities
- Undertake activities that contribute to the alignment and coordination of the NS&SL support for funders and sponsors in study design, deliverability and participant access to bring compatibility with the advice and guidance provided by the Study Support Service to further ensure optimal planning, placement and 'on request' performance monitoring of studies
- Project manage specialty and setting initiatives at regional levels, and support in project management of national projects
- Organise communities and events to promote knowledge sharing and best practices
- Potential for line management of a B5 Study Support Service Office.
SERVICE IMPROVEMENT & DEVELOPMENT
- Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded
- Support Specialty and Setting leadership to contribute to regional and national improvement projects
- Support the development of a robust knowledge base within the assigned portfolio by establishing communities of practice with relevant study and site delivery teams, and by making effective use of data
- Collaborate with internal teams to address challenges and optimise service delivery, identifying opportunities for process improvement and/or data display innovation within the Study Support Service
- Support problem-solving, on request, to support RDN customers with identified challenges in study delivery
PERFORMANCE MANAGEMENT
- Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery
- Foster effective communication and collaboration among internal teams to enhance overall efficiency
LIFE SCIENCES INDUSTRY
Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS
Provide the Study Support Services consistently, within the required timeframes and to standard RDN requirements
Support business development activities, including: sourcing / signposting to relevant regional clinical research expertise and knowledge to support optimal research delivery
Job description
Job responsibilities
Please refer to the full Job description & person specification
Note: Base sites Sussex Surrey & Kent
Interviews will be held at Suusex - see beow
Canterbury - Unit 58, Canterbury Innovation Centre, University Road, Canterbury, Kent CT2 7FG
Sussex -Unit 77, 1st Floor (Ph2) Sussex Innovation Centre, University of Sussex, Science Park Square, Brighton BN1 9SB
Surrey - Manor Park, Daphne Jackson Rd, Guildford GU2 7WG
The role may line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed objectives. The post holder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.
INFORMATION & ADMINISTRATION
- Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
- Support the implementation of Information Governance best practice within the Study Support Service
- Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
- Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
- Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
- Maintain proficiency in cost attribution tools to support regional organisations with their user understanding, and to support resource access and data requirements
- Supporting compliance with the DHSC RDN Portfolio Policy to ensure that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. For example, this may include satisfying the Eligibility Criteria for NIHR support before they are included on the portfolio and subsequently adhering to the expected actions and requirements set out in the NIHR RDN Portfolio Terms and Conditions
- Support the oversight of the RDN portfolio to proactively identify potential issues and opportunities, working as an active partner to resolve and action follow-up activity
- Support Study Sponsors and delegates in the utilisation of the Sponsor Engagement Tool to secure visibility of real-time research activity data and help identify capacity in the health and care research system to deliver research quickly and efficiently
- Support the coordination of the National Specialty and Setting Groups (e.g. organise national meetings, and supporting the general activities of the National Specialty and Setting Leads)
- Provide administrative support (e.g. note-taking and action tracking) to facilitate operational and project delivery and to capture learnings and knowledge for national network benefit.
OPERATIONAL MANAGEMENT
- Provide support for the delivery of Study Support Services in line with national standards
- Lead efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities related to effective study conduct and delivery
- Where requested, track, monitor and assess study progress and provide appropriate support/ action plans for key stakeholders so they can effectively deliver their study in line with the Terms and Conditions for NIHR Research Delivery Network Support
- Support and encourage sponsors to undertake accurate and timely uploading of recruitment data to relevant national portfolio systems
- Assist stakeholders who may need help to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner
- Lead on the development and delivery of training relating to RDN Study Support Service and relevant research activities
- Undertake activities that contribute to the alignment and coordination of the NS&SL support for funders and sponsors in study design, deliverability and participant access to bring compatibility with the advice and guidance provided by the Study Support Service to further ensure optimal planning, placement and 'on request' performance monitoring of studies
- Project manage specialty and setting initiatives at regional levels, and support in project management of national projects
- Organise communities and events to promote knowledge sharing and best practices
- Potential for line management of a B5 Study Support Service Office.
SERVICE IMPROVEMENT & DEVELOPMENT
- Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded
- Support Specialty and Setting leadership to contribute to regional and national improvement projects
- Support the development of a robust knowledge base within the assigned portfolio by establishing communities of practice with relevant study and site delivery teams, and by making effective use of data
- Collaborate with internal teams to address challenges and optimise service delivery, identifying opportunities for process improvement and/or data display innovation within the Study Support Service
- Support problem-solving, on request, to support RDN customers with identified challenges in study delivery
PERFORMANCE MANAGEMENT
- Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery
- Foster effective communication and collaboration among internal teams to enhance overall efficiency
LIFE SCIENCES INDUSTRY
Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS
Provide the Study Support Services consistently, within the required timeframes and to standard RDN requirements
Support business development activities, including: sourcing / signposting to relevant regional clinical research expertise and knowledge to support optimal research delivery
Person Specification
Qualifications
Essential
- Postgraduate Diploma or specialist training relevant to the role
- Degree
- Evidence of continual professional development
Desirable
- Degree in health or science discipline
Knowledge and Experience
Essential
- Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Understanding of key RDN customers and their needs
- Understanding of governance and legislative framework for clinical research in the NHS
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
- Actively develops themselves and others
Person Specification
Qualifications
Essential
- Postgraduate Diploma or specialist training relevant to the role
- Degree
- Evidence of continual professional development
Desirable
- Degree in health or science discipline
Knowledge and Experience
Essential
- Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Understanding of key RDN customers and their needs
- Understanding of governance and legislative framework for clinical research in the NHS
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
- Actively develops themselves and others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
