Royal Surrey NHS Foundation Trust

Emergency Department Receptionist

The closing date is 09 April 2026

Job summary

The Royal Surrey County Hospital Emergency Department sees approximately 75000 patients every year. To support and enhance the care we provide to patients we are looking to recruit a calm, friendly and welcoming reception to Guildford Ward incorporating cross cover to A&E, Acute Medical Unit and Same Day Emergency Care.

This is an exciting time to join the Emergency Department as we have recently undergone a rebuild to enhance the patient's journey through the department. We have introduced dynamic patient pathways to improve patient flow and experience that has resulted in the vast improvement of the department's performance.

Main duties of the job

Provide a friendly, caring and efficient reception service to our Emergency Floor.

This is an exciting time to work in Emergency Care within the Royal Surrey County Hospital NHS Trust, as we are proud of the excellent care we offer to our patients, and we're looking for an enthusiastic and caring nurse to join the our nursing team who can help us continue to excel and develop our care for patients

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Part-time

Reference number

384-AGB-EMF19939-B2

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Job description

Job responsibilities

Working a full shift pattern (days, evenings, and weekends) you will provide a full range of reception / clerical duties to Guildford Ward in the Emergency Department.

Including:

Receive and register all patients onto the patient information database (CERNER)

Patient care

Filing

Assisting the clinical team with administration duties

Admit and discharge patients to other areas within the Emergency Department

(AEC)

Booking patient follow-up appointments liaising with other departments if necessary

Assist with the management of Patient records (CAS cards and medical notes) filing and retrieval of cards when required

Telephone enquiries

Greeting patient visitors and acting as a front of house for all enquiries

Job description

Job responsibilities

Working a full shift pattern (days, evenings, and weekends) you will provide a full range of reception / clerical duties to Guildford Ward in the Emergency Department.

Including:

Receive and register all patients onto the patient information database (CERNER)

Patient care

Filing

Assisting the clinical team with administration duties

Admit and discharge patients to other areas within the Emergency Department

(AEC)

Booking patient follow-up appointments liaising with other departments if necessary

Assist with the management of Patient records (CAS cards and medical notes) filing and retrieval of cards when required

Telephone enquiries

Greeting patient visitors and acting as a front of house for all enquiries

Person Specification

Qualifications

Essential

General education to GCSE level or equivalent

Skills, Knowledge & Experience

Essential

Previous experience in patient contact position
Previous experience of communicating with the public and staff at all levels

Desirable

Previous NHS experience in admin role
Familiarity/previous experience with CERNER or similar system

Person Specification

Qualifications

Essential

General education to GCSE level or equivalent

Skills, Knowledge & Experience

Essential

Previous experience in patient contact position
Previous experience of communicating with the public and staff at all levels

Desirable

Previous NHS experience in admin role
Familiarity/previous experience with CERNER or similar system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)