Job summary
The Oncology division at the Royal Surrey is looking for an enthusiastic applicant to join us as aPatient Administration Clerk. We are looking for someone who is engaged and experienced in patient administration to join ourbusy and forward thinking Oncology division. The role will require working within our wideradministration team, supporting the division with providing a high quality outpatient &administrative service. We are looking for someone who has excellent communication and organisational skill, with a goodunderstanding of IT systems.Here at the Cancer Centre, we aim to provide first class, high quality care for all of our patients in afriendly and professional setting. Our services have received national recognition and praise and ourpatients benefit from the latest and most innovative treatments available, delivered by a team ofcommitted and highly skilled staff. You will be joining our team of Oncologists, Specialist Registrars,Specialty Doctors, SHOs, AHP's and Specialist Nurses. The Oncology division puts patients at the heart of everything we strive to deliver and achieve.The division has recently completed its £6+ million expansion and refurbishment project of theoutpatient areas to improve and modernise the overall patient experience, increase the centre'sfootfall and provide spaces that better serve patient privacy and dignity.
Main duties of the job
The Patient Administration Clerk role is a key position within the Division's Outpatientadministration structure, assisting with providing a high-quality Outpatient service.
Provide support across a range of administrative functions including appointments,registrations, reception, day unit admissions and clinic preparation, dealing with enquiries fromoutpatient staff, referring practitioners, patients and other health service organisations.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Booking of new and follow up appointments using the Trusts Millennium EPR system. Generate appointment letters to patients and send appropriate leaflets or telephone patient if lead-time is insufficient Co-ordinate outpatient appointments with Consultants, Secretaries, Chemotherapy Nurses and Radiotherapy.Register new patients using current procedures and update Millennium EPR, the Trusts e-Prescribing system and Somerset Cancer Registry as required e.g. personaldetails, clinic outcomesRecording of retrospective Chilworth Day Unit day-case admissions within Millennium EPR for coding purposes.Liaise with medical secretaries, keep appropriate records of appointments made
Coordinate hospital transport for patients as required as per Trust policyWork in conjunction with the Chemotherapy co-ordinators registering & scheduling new patients as and when requiredDeal with patient enquiries (by telephone and in person)Provide reception cover within the division on a regular basisGreet patients and visitors to the Cancer Centre and book patients in to relevant clinics, when requiredAssist with the preparation of clinics and the uploading of documentation to the patients record as requiredContribute to the daily rota for filing results, notes and distributing post within the SBUAny other duties appropriate to the grade and nature of the postTo record patients deaths into the Trusts administrative system and maintain records updated on ongoing basisTo support cover for annual leave and sicknessTo attend training courses that are relevant to day to day workTo update clinic templates and block where necessary according to Consultant/registrars leave or Educational half days. To ensure rescheduling of patients and correspondence has been sent where necessary when templates have been amendedActively log and track Cancer Waiting time referralsLiaise with GP surgeries, as necessary
Job description
Job responsibilities
Booking of new and follow up appointments using the Trusts Millennium EPR system. Generate appointment letters to patients and send appropriate leaflets or telephone patient if lead-time is insufficient Co-ordinate outpatient appointments with Consultants, Secretaries, Chemotherapy Nurses and Radiotherapy.Register new patients using current procedures and update Millennium EPR, the Trusts e-Prescribing system and Somerset Cancer Registry as required e.g. personaldetails, clinic outcomesRecording of retrospective Chilworth Day Unit day-case admissions within Millennium EPR for coding purposes.Liaise with medical secretaries, keep appropriate records of appointments made
Coordinate hospital transport for patients as required as per Trust policyWork in conjunction with the Chemotherapy co-ordinators registering & scheduling new patients as and when requiredDeal with patient enquiries (by telephone and in person)Provide reception cover within the division on a regular basisGreet patients and visitors to the Cancer Centre and book patients in to relevant clinics, when requiredAssist with the preparation of clinics and the uploading of documentation to the patients record as requiredContribute to the daily rota for filing results, notes and distributing post within the SBUAny other duties appropriate to the grade and nature of the postTo record patients deaths into the Trusts administrative system and maintain records updated on ongoing basisTo support cover for annual leave and sicknessTo attend training courses that are relevant to day to day workTo update clinic templates and block where necessary according to Consultant/registrars leave or Educational half days. To ensure rescheduling of patients and correspondence has been sent where necessary when templates have been amendedActively log and track Cancer Waiting time referralsLiaise with GP surgeries, as necessary
Person Specification
Qualifications
Essential
- Good standard of general education
- Grade C or above GC(S)E or equivalent English Language
Knowledge and Experience
Essential
- Understanding of data Protection & confidentiality issues.
- Previous experience in an administrative role
- Previous experience of dealing with the general public
- Good communication skills with the ability to communicate with staff and the public
- Confident standard of computer literacy
- Experience of using databases
- A good understanding of NHS/other administrative systems
- Proficient with Microsoft Office Word and Excel software
- Friendly and professional telephone skills
- Able to work on own initiative
- Efficient, well organised
- Ability to manage and prioritise workload
- Understanding of data protection & confidentiality issues
Desirable
- A good understanding of NHS administrative systems
- Confident standards of computer literacy (training will be provided)
- Experience of using databases
- Previous NHS experience
Person Specification
Qualifications
Essential
- Good standard of general education
- Grade C or above GC(S)E or equivalent English Language
Knowledge and Experience
Essential
- Understanding of data Protection & confidentiality issues.
- Previous experience in an administrative role
- Previous experience of dealing with the general public
- Good communication skills with the ability to communicate with staff and the public
- Confident standard of computer literacy
- Experience of using databases
- A good understanding of NHS/other administrative systems
- Proficient with Microsoft Office Word and Excel software
- Friendly and professional telephone skills
- Able to work on own initiative
- Efficient, well organised
- Ability to manage and prioritise workload
- Understanding of data protection & confidentiality issues
Desirable
- A good understanding of NHS administrative systems
- Confident standards of computer literacy (training will be provided)
- Experience of using databases
- Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
