Royal Surrey NHS Foundation Trust

Supportive and Palliative Care Coordinator

The closing date is 25 March 2026

Job summary

Part Time 22.5 Hours per week.

Do you enjoy working in an exciting and challenging environment? We are looking for a part time Supportive and Palliative Care Coordinator to join us in Royal Surrey Cancer Centre, Guildford. This is a new role and offers an exciting opportunity for someone to join our friendly and dynamic team.We are looking for an individual who can demonstrate excellent communication skills, good IT skills and ideally a working knowledge and experience of working within a patient focused role. NHS experience is desired but not essential.The successful applicant will work alongside another SPCT coordinator and be able to demonstrate that they can work upon their own initiative whilst working well within a team. The role will include coordinating care of patients with life limiting conditions, and offering support under the supervision of the SPCT clinical nurse specialists. The role will require communication with all members of the SPCT and wider MDTs. Being the first point of contact for the team, patient queries will be an essential part of the role and will therefore require an empathetic and can do attitude. This is a great opportunity to combine an administrative post with some patient facing activities. If you think you have the skills, ability and enthusiasm to join our team, please do not hesitate to call us to discuss the role in more detail and / or arrange an informal visit.

Main duties of the job

Under the direction, guidance and supervision of the Supportive and Palliative Care Clinical Nurse Specialists (CNSs) and Enhanced Supportive Care project manager, the post holder will help coordinate the care, and offer support to patients with life limiting conditions. They will perform administrative duties for the team in order to ensure the smooth running of the service.

Coordinate care and support people with life limiting conditions who are under the care of the supportive and palliative care team. Perform administrative duties to enhance the delivery of an efficient service.

To have made an effective contribution to reaching the Trust's vision, strategic objectives and key work programmes.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

18 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year Per annum Pro rate including high cost area supplement

Contract

Permanent

Working pattern

Part-time

Reference number

384-LG-EMF20097-B4

Job locations

Royal Surrey

Egerton Road

Guildford

GU2 7XX

Job description

Job responsibilities

Assist in the coordination and booking of appointments and assessments as required including SPCT ward follow ups and new Enhanced Supportive Care referrals to the team.

Record outcomes of symptom assessment patient questionnaires on behalf of the SPCT OP team and ensure they are correctly uploaded onto the EPR

Assist in the collection and recording of outpatient and inpatient activity data required for defined SPCT Key Performance Indicators (KPIs).

Able to work autonomously. Refer to Palliative Care CNS when necessary.

Monitor and record patients put onto Patient Initiated Follow Up (PIFU) list following divisional protocol

Support and contribute to audit processes, governance, research, clinical research trials and service development as appropriate

Comment on proposed changes to policies and procedures

Keep Datix and Complaints log up to date and help disseminate any learning to the team as appropriate

Act as a facilitator to resolve issues that may be perceived as barriers to care, for instance making sure patients are seen promptly and in the correct clinical setting.

Planning/inviting/organising of Health and Well-Being events or other supported self- management events with other support workers

Identify personal education needs and skills development. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

To provide cross cover for SPCT administration staff and project manager as required.

Order supplies and equipment required by the team

Monitor incoming calls to the Supportive and Palliative Care Team (SPCT) and initiate appropriate response using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising with the team for potential escalation as appropriate

Understand that there will be exposure to patients and relatives who may be very distressed, and provide a compassionate and reasonable response at all times.

Communicate and signpost to appropriate needs related information. Ensure all patient leaflets are distributed (eg. To patients and families of patients being cared for on the end of life care plan) and up to date as required. Ensure information relating to Enhanced Supportive Care and Supportive and Palliative Care is correct on Royal Surrey Cancer website

Coordinate the handover documentation with other community palliative care teams to facilitate safe and effective transition of care between services in order to provide seamless support for people

Liaise with other teams within the hospital to help foster good working relationships and shared care of patients

Make sure that people referred to the team are aware that they are interacting with a SPCT professional and know about the full range of resources and services available.

Ensure the DragonFly boxes are kept stocked up on the wards, offer items to patients and families to promote comfort

Job description

Job responsibilities

Assist in the coordination and booking of appointments and assessments as required including SPCT ward follow ups and new Enhanced Supportive Care referrals to the team.

Record outcomes of symptom assessment patient questionnaires on behalf of the SPCT OP team and ensure they are correctly uploaded onto the EPR

Assist in the collection and recording of outpatient and inpatient activity data required for defined SPCT Key Performance Indicators (KPIs).

Able to work autonomously. Refer to Palliative Care CNS when necessary.

Monitor and record patients put onto Patient Initiated Follow Up (PIFU) list following divisional protocol

Support and contribute to audit processes, governance, research, clinical research trials and service development as appropriate

Comment on proposed changes to policies and procedures

Keep Datix and Complaints log up to date and help disseminate any learning to the team as appropriate

Act as a facilitator to resolve issues that may be perceived as barriers to care, for instance making sure patients are seen promptly and in the correct clinical setting.

Planning/inviting/organising of Health and Well-Being events or other supported self- management events with other support workers

Identify personal education needs and skills development. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

To provide cross cover for SPCT administration staff and project manager as required.

Order supplies and equipment required by the team

Understand that there will be exposure to patients and relatives who may be very distressed, and provide a compassionate and reasonable response at all times.

Coordinate the handover documentation with other community palliative care teams to facilitate safe and effective transition of care between services in order to provide seamless support for people

Liaise with other teams within the hospital to help foster good working relationships and shared care of patients

Make sure that people referred to the team are aware that they are interacting with a SPCT professional and know about the full range of resources and services available.

Ensure the DragonFly boxes are kept stocked up on the wards, offer items to patients and families to promote comfort

Person Specification

Qualifications

Essential

GCSE English Language and Mathematics(Grades A-C) or equivalent
NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Evidence of continued role development

Desirable

Coaching or teaching qualification

Knowledge and Experience

Essential

Relevant health or social care experience at AfC Band 3 or equivalent
Experience in coordinating a patient workload
Understanding of the health and social care environment
Evidence of good communications skills
Experience of multi-professional working
Experience in the use of data management

Desirable

Experience of coach/teaching patients and carers.
Knowledge of relevant health terminology
Awareness of Ambitions for Palliative and End of Life Care National Framework
Understanding of Supportive and Palliative Care and its role

Person Specification

Qualifications

Essential

GCSE English Language and Mathematics(Grades A-C) or equivalent
NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Evidence of continued role development

Desirable

Coaching or teaching qualification

Knowledge and Experience

Essential

Relevant health or social care experience at AfC Band 3 or equivalent
Experience in coordinating a patient workload
Understanding of the health and social care environment
Evidence of good communications skills
Experience of multi-professional working
Experience in the use of data management

Desirable

Experience of coach/teaching patients and carers.
Knowledge of relevant health terminology
Awareness of Ambitions for Palliative and End of Life Care National Framework
Understanding of Supportive and Palliative Care and its role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)