Job summary
Surrey and borders is looking for someone who is passionate about providing excellent customer service and is able to work effectively autonomously and as part of a team. This role is to provide office administrative duties of school based needs including receiving and dealing with all telephone enquires.
Working Pattern: 9 AM to 5 PM
Monday to Friday, 37.5 hours
Location:
We have two location options. which ever is easiest for you:
Gatton Place, St Matthews Road, Redhill, Surrey, RH1 1TA
or
HQ,18 Mole Business Park,Leatherhead,Surrey,KT22 7AD
Main duties of the job
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Use SystmOne and other Trust systems for accurate data entry, referral management, and health records maintenance
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Answer telephone enquiries, transmit messages to relevant team members, and respond to day-to-day administrative queries
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Provide administrative support to clinical staff, including liaising with young people, families/carers, GPs, secretaries, and external agencies
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Ensure staff record appointments and daily movements correctly; escalate issues to line/sector manager when identified
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Take notes and minutes for clinical and team meetings
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Type letters, memos, reports, and correspondence (including GP letters), using audio typing when required
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Manage incoming and outgoing post, including date-stamping and distribution
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Maintain effective electronic and paper filing systems, including retrieval of archived files
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Coordinate and book rooms for meetings and client appointments
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Undertake photocopying and maintain stocks of forms and information leaflets
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Raise requisitions and process orders via the SBS ordering system
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Liaise with the Estates Department regarding repairs to ensure a safe working environment
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Work flexibly to meet service demands, subject to discussion
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Participate in internal job rotation and provide cover during staff absence when required
About us
Working for our organization
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for?This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job description
Job responsibilities
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Maintain confidentiality and security of client data in line with Trust policy and the Data Protection Act
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Adhere to Trust and team policies, procedures, and guidelines, and propose improvements to working practices where appropriate
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Demonstrate sound awareness of safeguarding responsibilities, including Safeguarding Children, Safeguarding Adults, Domestic Abuse, and Public Protection
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Contribute to a safe, effective, and efficient working environment by following health & safety regulations
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Support infection prevention and control by adhering to Trust policies
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Act professionally and courteously at all times, providing a helpful and respectful service
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Participate fully in annual performance reviews, personal development planning, and required training
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Achieve agreed standards of personal and professional development within set timescales
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Contribute positively to team effectiveness, collaboration, and service delivery
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Promote equality, diversity, inclusion, and respect in line with Surrey & Borders Partnership NHS Foundation Trust values
Job description
Job responsibilities
-
Maintain confidentiality and security of client data in line with Trust policy and the Data Protection Act
-
Adhere to Trust and team policies, procedures, and guidelines, and propose improvements to working practices where appropriate
-
Demonstrate sound awareness of safeguarding responsibilities, including Safeguarding Children, Safeguarding Adults, Domestic Abuse, and Public Protection
-
Contribute to a safe, effective, and efficient working environment by following health & safety regulations
-
Support infection prevention and control by adhering to Trust policies
-
Act professionally and courteously at all times, providing a helpful and respectful service
-
Participate fully in annual performance reviews, personal development planning, and required training
-
Achieve agreed standards of personal and professional development within set timescales
-
Contribute positively to team effectiveness, collaboration, and service delivery
-
Promote equality, diversity, inclusion, and respect in line with Surrey & Borders Partnership NHS Foundation Trust values
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Experience
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook Experience of office / administration work
- Experience of office / administration work
- Suitable administrative experience
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Experience
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook Experience of office / administration work
- Experience of office / administration work
- Suitable administrative experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
