Job summary
We are looking for an enthusiastic, highly motivated, organised individual with a calm and methodical approach to join our highly successful Respiratory team at the Royal Surrey County Hospital NHS Foundation Trust.
The Navigator for Lung Cancer will ensure that the entire pathway is co-ordinated efficiently and effectively, patient pathways are actively tracked to meet cancer waiting times standards, whilst supporting the collation of evidence and data for national peer review, Trust finances and medical publication. The postholder will be a first point of contact for patients ensuring they understand what the next steps entail concerning appointments and diagnostics.
The successful applicant will have excellent interpersonal skills in order to work in collaboration with all members of both internal and external healthcare teams and have a flexible approach to the role. Knowledge of medical terminology especially relating to cancer is essential. Previous Respiratory knowledge and experience would be an advantage.
Main duties of the job
The Patient Pathway Navigator will ensure that the lung pathway is efficient and effective by tracking patients to ensure national cancer waiting times standards are met, supporting with the collection of data for national audits (NLCA) and medical publications.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
This position sits within Medicine but will work closely with cancer services MDT Coordinators to understand patient pathways and support patients to engage with appointments and investigations whilst working with clinical and administrative colleagues to identify and address potential pathway issues and improve patient experience.
Coordinate patient pathways, NHS and private care, with high functioning planning and organisational skills.
To track and expedite patient pathways to ensure cancer waiting times standards are met, addressing causes of potential breaches and escalating concerns as appropriate.
Responsible for administrative tasks involved in managing lung cancer pathways.
Responsible for day to day management, organisation and delegation of relevant tasks and roles to others as appropriate, and as part of pathway management.
Responsible for data management relating to international web based robotic database and in house database.
Responsible for liaising diplomatically with different departments to influence and improve patient pathways and patient experience.
Job description
Job responsibilities
This position sits within Medicine but will work closely with cancer services MDT Coordinators to understand patient pathways and support patients to engage with appointments and investigations whilst working with clinical and administrative colleagues to identify and address potential pathway issues and improve patient experience.
Coordinate patient pathways, NHS and private care, with high functioning planning and organisational skills.
To track and expedite patient pathways to ensure cancer waiting times standards are met, addressing causes of potential breaches and escalating concerns as appropriate.
Responsible for administrative tasks involved in managing lung cancer pathways.
Responsible for day to day management, organisation and delegation of relevant tasks and roles to others as appropriate, and as part of pathway management.
Responsible for data management relating to international web based robotic database and in house database.
Responsible for liaising diplomatically with different departments to influence and improve patient pathways and patient experience.
Person Specification
Qualifications
Essential
- Educated to degree level or can demonstrate an equivalent level of work experience.
- Excellent IT skills - word, email, excel, PowerPoint.
Desirable
- Nursing/Medical background
- Advanced Excel skills
- Database management
Knowledge
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS processes and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff, and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency.
- Experience of organising meetings, including minute taking
- Experience of developing processes for the collection and collation of information
- Experience of data quality and confidentiality issues
- Experience of working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of managing and working with complex databases within a healthcare environment
Person Specification
Qualifications
Essential
- Educated to degree level or can demonstrate an equivalent level of work experience.
- Excellent IT skills - word, email, excel, PowerPoint.
Desirable
- Nursing/Medical background
- Advanced Excel skills
- Database management
Knowledge
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS processes and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff, and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency.
- Experience of organising meetings, including minute taking
- Experience of developing processes for the collection and collation of information
- Experience of data quality and confidentiality issues
- Experience of working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of managing and working with complex databases within a healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
