Medical Secretary Max Fac

Job description

Job responsibilities

Please refer to the full job description & person specification

1. To undertake a full range of secretarial duties for consultants and their team.

2. To produce and forward all patient letters, and other correspondence in line with current standards using audio typing and/or dedicated software.

3. To deal with all post, faxes, e-mails, results etc. on a daily basis and prioritise as necessary to ensure consultants and their team are aware of urgent results and information.

4. Take responsibility for all new referrals; liaise with the appointment centre staff and other coordinators such as specialist nurses and cancer MDT coordinators, other nursing and medical staff to ensure new referrals are promptly seen/treated in line with the current guidelines.

5. Make appointments as required.

6. Prepare relevant notes, results and scans for clinics. Use initiative to obtain missing details, results and x-rays in a timely fashion.

1. To understand the full patient pathway, and the impact of local decisions on this pathway by having thorough knowledge of working practices, medical treatments, associated speciality(ies), and departments.

2. Understand and work to achieve the national and local standards and guidelines for patient care (e.g. two week wait rule, inpatient and outpatient waiting targets, targets for investigations, turnaround times for correspondence, 62/31 day cancer targets, (etc).

3. To play a key role in establishing and implementing local policies and procedures that ensure working practices meet the above standards/targets and is centred around the Patient.

4. Take responsibility for amending a patients pathways wherever possible and escalate as necessary.

5. Understand the implications of Patient Choice and electronic booking and proactively manage changes that will need to be incurred in the speciality.

6. To be aware of funding arrangements and ensure funding is confirmed for patients out of area / out of contract, in close liaison with general/speciality manager and PCT Liaison offices.

Person Specification

Qualifications

Essential

• Good general standard of education to GCSE level or equivalent including English.
• RSA II or equivalent in word processing/audio typing RSA III, Medical secretarial qualification (BSMS Certificate) or equivalent.

Knowledge

Essential

• Working knowledge of a range of software packages e.g. Microsoft Word, Excel, Access and PowerPoint.
• Experience of working in a very busy environment
• Experience in an acute hospital environment as a medical secretary.
• Knowledge of basic anatomy and physiology.
• Broad knowledge of medical terminology.
• Detailed knowledge of patient pathways and advanced medical terminology in own area of work.
• Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work.
• Experience of mentoring, training or supervising others.
• Awareness and understanding of NHS issues.
• Good spelling and grammar.

Desirable

• Experience in an acute hospital environment as a medical secretary.
• Experience of planning and booking appointments.
• Working knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)