Job summary
Surrey and Borders is looking for a Mental Health Practitioner for CAMHS Crisis Line who will provide telephone crisis support to children, young people, and their families, including out-of-hours advice and support to acute hospital colleagues. You will act as the front door for CYP in crisis, carrying out brief crisis assessments, de-escalation, safety planning, and signposting to appropriate services. The role includes facilitating safe discharge from A&E where appropriate, with follow-up by the Crisis Intervention Service the next day. You will work within a co-located, multi-disciplinary team and have opportunities for some face-to-face work across the wider CYPS Crisis Pathway. Shifts include a mix of days and nights, with job planning agreed through supervision. The post upholds organizational values of treating people well, involving families, creating respectful spaces, and working openly and accountably.
Location: Gatton Place, St Mathews Road, RH1 1TA
Shift Patterns :
- Early: 8:00-16:00
- Late: 15:00-23:00
- Night: 22:00-08:30
Main duties of the job
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Provide senior-level telephone crisis assessment, advice, and support to children, young people, families, carers, and professionals.
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Lead and coordinate crisis line activity during shifts, ensuring safe, timely access to appropriate levels of care.
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Undertake and oversee risk and safeguarding assessments, ensuring compliance with professional, legal, and Trust standards.
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Support continuity of care through effective communication, documentation, and liaison with internal and external services.
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Contribute to service quality, staff development, and continuous improvement through leadership, audit, and training participation.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
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Act in accordance with the vision and values of Surrey & Borders Partnership Foundation NHS Trust and uphold the NMC Code of Conduct at all times.
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Maintain professional accountability for clinical decision-making, personal practice, and leadership responsibilities during shifts.
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Lead the team on shift in delivering high-quality telephone crisis assessments, advice, de-escalation, and care planning.
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Complete comprehensive risk assessments for all service users, with particular focus on self-harm, safeguarding, and vulnerability.
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Ensure safe and appropriate onward referral, escalation, or connection to more intensive services when clinically indicated.
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Adhere strictly to confidentiality, information governance, safeguarding policies, and relevant legislation for CYP and families.
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Use advanced clinical expertise to assess, support, and manage complex crisis presentations sensitively and inclusively.
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Respect and support individuals cultural background, identity, values, sexuality, and spiritual beliefs in all interactions.
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Maintain accurate, timely, and detailed electronic care records to reflect assessments, interventions, and outcomes.
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Communicate effectively and promptly with other teams, services, GPs, and professionals to support continuity of care.
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Escalate concerns appropriately to the General Manager and relevant clinical leads when risks or service issues arise.
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Support service development by contributing to data collection, audits, benchmarking, and identifying areas for improvement.
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Co-lead the induction, orientation, and support of new staff joining the team.
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Participate in learning sets and professional forums related to CYP Crisis Pathways across Surrey.
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Maintain up-to-date statutory, mandatory, and role-specific training requirements.
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Implement and contribute to outcome measures and audits to monitor service effectiveness and quality
Job description
Job responsibilities
-
Act in accordance with the vision and values of Surrey & Borders Partnership Foundation NHS Trust and uphold the NMC Code of Conduct at all times.
-
Maintain professional accountability for clinical decision-making, personal practice, and leadership responsibilities during shifts.
-
Lead the team on shift in delivering high-quality telephone crisis assessments, advice, de-escalation, and care planning.
-
Complete comprehensive risk assessments for all service users, with particular focus on self-harm, safeguarding, and vulnerability.
-
Ensure safe and appropriate onward referral, escalation, or connection to more intensive services when clinically indicated.
-
Adhere strictly to confidentiality, information governance, safeguarding policies, and relevant legislation for CYP and families.
-
Use advanced clinical expertise to assess, support, and manage complex crisis presentations sensitively and inclusively.
-
Respect and support individuals cultural background, identity, values, sexuality, and spiritual beliefs in all interactions.
-
Maintain accurate, timely, and detailed electronic care records to reflect assessments, interventions, and outcomes.
-
Communicate effectively and promptly with other teams, services, GPs, and professionals to support continuity of care.
-
Escalate concerns appropriately to the General Manager and relevant clinical leads when risks or service issues arise.
-
Support service development by contributing to data collection, audits, benchmarking, and identifying areas for improvement.
-
Co-lead the induction, orientation, and support of new staff joining the team.
-
Participate in learning sets and professional forums related to CYP Crisis Pathways across Surrey.
-
Maintain up-to-date statutory, mandatory, and role-specific training requirements.
-
Implement and contribute to outcome measures and audits to monitor service effectiveness and quality
Person Specification
Qualifications
Essential
- Post Graduate level qualification in Nursing, Occupational Therapy or Social Work - professional body registration required.
- Willingness to complete mentorship course
Experience
Essential
- Minimum of 3 years' post graduate experience
Person Specification
Qualifications
Essential
- Post Graduate level qualification in Nursing, Occupational Therapy or Social Work - professional body registration required.
- Willingness to complete mentorship course
Experience
Essential
- Minimum of 3 years' post graduate experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
