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Royal Surrey NHS Foundation Trust

Outpatient Booking Coordinator

The closing date is 30 December 2025

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Job summary

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

Main duties of the job

To assist the Royal Surrey NHS Foundation Trust in delivering a quality Outpatient Appointment service for patients, ensuring that the Trust is able to meet its service deliverables and national operational targets.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted

16 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year Per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-AR-EMF19642

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Job description

Job responsibilities

To perform role of an Outpatient Booking Coordinator, ensuring the smooth day-to-day operation of the appointments centre; making and rescheduling appointments for patients according to available clinic capacity, dealing efficiently with all enquiries from staff, referring practitioners, patients and other health service organisations.

Ensuring full utilisation of all available outpatient clinic slots and liaising with key internal stakeholders to raise concerns when patients cannot be booked an appointment within a timely manner. The post holder should have the ability to manage and prioritise their workload whilst being able to work under pressure, and have the ability to communicate with staff at all levels.

Job description

Job responsibilities

To perform role of an Outpatient Booking Coordinator, ensuring the smooth day-to-day operation of the appointments centre; making and rescheduling appointments for patients according to available clinic capacity, dealing efficiently with all enquiries from staff, referring practitioners, patients and other health service organisations.

Ensuring full utilisation of all available outpatient clinic slots and liaising with key internal stakeholders to raise concerns when patients cannot be booked an appointment within a timely manner. The post holder should have the ability to manage and prioritise their workload whilst being able to work under pressure, and have the ability to communicate with staff at all levels.

Person Specification

Qualifications

Essential

  • GCSE passes in Maths and English (or equivalent).
  • NVQ Level 4 in business administration or equivalent level of knowledge and experience.

Knowledge

Essential

  • Previous administration experience.
  • Previous experience of dealing effectively with the general public.
  • Knowledge and experience of working with MS Office software.
  • Experience of working in a busy office environment.

Desirable

  • Experience of working within an appointments booking service.
  • Knowledge and experience of Cerner /PAS system.
  • Knowledge of hospital clinic procedures.
Person Specification

Qualifications

Essential

  • GCSE passes in Maths and English (or equivalent).
  • NVQ Level 4 in business administration or equivalent level of knowledge and experience.

Knowledge

Essential

  • Previous administration experience.
  • Previous experience of dealing effectively with the general public.
  • Knowledge and experience of working with MS Office software.
  • Experience of working in a busy office environment.

Desirable

  • Experience of working within an appointments booking service.
  • Knowledge and experience of Cerner /PAS system.
  • Knowledge of hospital clinic procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Manager

Michelle Evans Laporte

e.laporte@nhs.net

01483571122

Details

Date posted

16 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year Per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-AR-EMF19642

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


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