Job summary
Royal Surrey Hospital NHS Foundation Trust is seeking a proactive and well-organised administrator to support the TB (Tuberculosis) and ILD (Interstitial Lung Disease) Service. Working closely with clinical leads, social care, and multidisciplinary teams, this role plays a key part in ensuring seamless patient care and effective service coordination.
This is an exciting full-time opportunity within Respiratory Medicine for an individual with administrative experience in a hospital or clinical setting. We are looking for an enthusiastic and motivated professional with excellent organisational and interpersonal skills, capable of working both independently and as part of a dynamic team.
Reasons to apply:
o Be part of a dynamic, forward-thinking team within the TB and ILD Service, contributing to innovative ways of improving patient pathways and service delivery.o Work in a supportive and collaborative environment that encourages professional growth, with access to ongoing training and opportunities to shape and enhance the service provided to patients.o Play a key role in making a meaningful impact on patient care and community health outcomes by ensuring efficient, compassionate, and effective service coordination.
Main duties of the job
Key responsibilities of the role:o Coordinate suspected TB and ILD patient pathways from referral to treatment.o Provide high-quality administrative and secretarial support to the TB, ILD Service, and clinical teams.o Coordinate planning meetings and ensure timely follow-up actionso Maintain accurate data using Excel, Millennium, and patient tracking systems.o Support MDT (Multidisciplinary Team) meetings, including preparing agendas, taking minutes, and managing action logso Liaise with health, social care, and voluntary sector partners to support integrated workingo Act as the first point of contact for referrals and service-related querieso Demonstrate strong interpersonal skills when dealing with the public and healthcare professionalso Carry out medical audio typing using digital dictation systemso Handle telephone enquiries in a professional and efficient mannero Engage in training and development opportunities to build skills and knowledge to meet the demands of the role
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
This position sits within Medicine but you will be required to support the patients pathways and by supporting patients to engage with appointments and investigations whilst working with clinical and administrative colleagues to identify and address potential pathway issues and improve patient experience.
Coordinate patient pathways,
To track and expedite patient pathways to ensure all patients that need to be treated receive this in a timely manner.
Responsible for admin tasks involved in managing of the patients pathways.
Responsible for day to day management, organisation and delegation of relevant tasks and roles to others as appropriate, and as part of pathway management.
Responsible for liaising with different departments to influence and improve patient pathways and patient experience.
To be an integral part of the TB & ILD services to provide support to the team and to members of the public suspected or diagnosed within Guildford and its catchment areas High level of interpersonal skills including well-developed abilities in client centred, non-judgemental confidential communication, negotiation, persuasion, motivational, empathetic, and able to provide advice around the service. Promote good relationships with patients, public and staff in verbal and written communication. Any other task commensurate with the role as required.
Please see the attached job description and person specification for further information as this is the criteria used to shortlist.
Job description
Job responsibilities
This position sits within Medicine but you will be required to support the patients pathways and by supporting patients to engage with appointments and investigations whilst working with clinical and administrative colleagues to identify and address potential pathway issues and improve patient experience.
Coordinate patient pathways,
To track and expedite patient pathways to ensure all patients that need to be treated receive this in a timely manner.
Responsible for admin tasks involved in managing of the patients pathways.
Responsible for day to day management, organisation and delegation of relevant tasks and roles to others as appropriate, and as part of pathway management.
Responsible for liaising with different departments to influence and improve patient pathways and patient experience.
To be an integral part of the TB & ILD services to provide support to the team and to members of the public suspected or diagnosed within Guildford and its catchment areas High level of interpersonal skills including well-developed abilities in client centred, non-judgemental confidential communication, negotiation, persuasion, motivational, empathetic, and able to provide advice around the service. Promote good relationships with patients, public and staff in verbal and written communication. Any other task commensurate with the role as required.
Please see the attached job description and person specification for further information as this is the criteria used to shortlist.
Person Specification
Qualifications
Essential
- IT - word, email, excel, powerpoint.
Desirable
- NVQ Level3 qualification
- NVQ L4 or equivalent experience
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge
Essential
- Working with in a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
Desirable
- Experience of supporting on a navigator or admin role
- Generic knowledge around Tuberculosis
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of organising meetings, including minute taking
- Experience of working within the NHS
- Experience of computer databases in health environment, PAS, pathology, radiology
Person Specification
Qualifications
Essential
- IT - word, email, excel, powerpoint.
Desirable
- NVQ Level3 qualification
- NVQ L4 or equivalent experience
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge
Essential
- Working with in a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
Desirable
- Experience of supporting on a navigator or admin role
- Generic knowledge around Tuberculosis
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of organising meetings, including minute taking
- Experience of working within the NHS
- Experience of computer databases in health environment, PAS, pathology, radiology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
