Royal Surrey NHS Foundation Trust

Dietetic Administrator

The closing date is 29 October 2025

Job summary

A full- time opportunity has arisen for an enthusiastic and motivated person to join the Administration team for the Dietetics Department at the Royal Surrey.

This is a busy and varied role, which will primarily support the dietitians with patient related administration tasks which do not require the expertise of a registered dietitian. It includes overseeing the management of telephone and email enquiries and referrals, the electronic finalising of clinic letters, booking and preparing clinics for dietitians and rescheduling of appointments as well as carrying out other general office duties. The job is critical to the smooth and efficient running of the dietetic department. You will be given training and supervision to develop your skills when dealing with queries and concerns from patients.

You will supporting a busy department of 42 dietitians and 6 dietetic assistants. We will require you to be able to work under your own initiative as well as part of a team. You will need to deal with enquiries, which may at times be of a challenging nature. We are also looking for someone who can effectively prioritise, is computer literate and takes a pride in delivering excellent customer services.

We are committed to ensuring an inclusive and supportive recruitment process. If you would benefit from additional support--such as meeting the recruiting manager or visiting the interview environment in advance--please let us know when applying

Main duties of the job

To assist the dietitians to provide a high-quality service to inpatients and outpatients at the Royal Surrey Hospital by providing comprehensive administrative support and undertaking tasks which do not require the expertise of a registered dietitian.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-LG-EMF19290-B3

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Job description

Job responsibilities

The post holder will work as part of a team sharing responsibility for the smooth running of the dietetic department in line with Trust performance targets. This post will support the dietitians with the day-to-day care and administration of both inpatients and outpatients attending the Royal Surrey Hospital. A considerate, patient focused service will be provided in all dealings with patients and with staff around the hospital and throughout the whole Trust.

Job description

Job responsibilities

The post holder will work as part of a team sharing responsibility for the smooth running of the dietetic department in line with Trust performance targets. This post will support the dietitians with the day-to-day care and administration of both inpatients and outpatients attending the Royal Surrey Hospital. A considerate, patient focused service will be provided in all dealings with patients and with staff around the hospital and throughout the whole Trust.

Person Specification

Qualifications

Essential

  • Educated to A Level or NVQ 3 or relevant experience
  • Working knowledge and experience using Microsoft Office (Excel and Word), web based programs and electronic systems

Desirable

  • Previous experience with audio typing / processing dictated letters

Knowledge

Essential

  • Experience of working in busy environment
  • Experience of dealing with the general public
  • Awareness and understanding of NHS issues
  • Experience in using patient administration systems
  • Excellent telephone manner
  • Evidence of establishing and maintaining effective filing systems
  • Demonstrates the ability to prioritise workload and to adapt effectively to changing priorities

Desirable

  • Knowledge of basic anatomy and physiology
Person Specification

Qualifications

Essential

  • Educated to A Level or NVQ 3 or relevant experience
  • Working knowledge and experience using Microsoft Office (Excel and Word), web based programs and electronic systems

Desirable

  • Previous experience with audio typing / processing dictated letters

Knowledge

Essential

  • Experience of working in busy environment
  • Experience of dealing with the general public
  • Awareness and understanding of NHS issues
  • Experience in using patient administration systems
  • Excellent telephone manner
  • Evidence of establishing and maintaining effective filing systems
  • Demonstrates the ability to prioritise workload and to adapt effectively to changing priorities

Desirable

  • Knowledge of basic anatomy and physiology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Head of Dietetics

Nicola Porter

nicolaporter@nhs.net

01483571122

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-LG-EMF19290-B3

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX


Supporting documents

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