Royal Surrey NHS Foundation Trust

Integrated Care Administrator

The closing date is 21 October 2025

Job summary

Royal Surrey Hospital NHS Foundation Trust is looking for a proactive and organised administrator to support our newly established and innovative Transfer of Care Hub (ToCH) and Integrated Neighbourhood Team (INT) Hubs. Working alongside clinical leads, social care services, and wider community teams, this role will play a vital part in ensuring patients have a smooth and efficient discharge from hospital, and ensure clear coordination of community based services that will support this.This post is only open to staff from Royal Surrey NHS Foundation Trust and its system partners (Ashford and St Peters NHS Foundation Trust, Surrey Heartlands ICB, and Surrey County Council). Applicants from outside of these organisations will not be considered.

Please note that this advert will close on 21 October, with interviews scheduled to be held on 29 October.

Main duties of the job

The postholder will provide high-quality administrative support across the Transfer of Care Hub and Integrated Neighbourhood Team (INT) Hubs to ensure smooth co-ordination of hospital discharges and effective functioning of community-based, multidisciplinary services. Working closely with clinical leads, social care teams, voluntary sector partners, and operational managers, the postholder will support the development of integrated working practices in community services, robust discharge planning, and timely communication to improve patient outcomes and system flow.

The postholder will work closely together where one will have a primary focus on ToCH admin support and the other INT admin support. The postholders will be required to cover for each other in times of leave.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,860 to £31,671 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

384-AGB-EMF19331-B4

Job locations

Surrey Heartlands / Royal Surrey NHS Foundation Trust

Flexible working across sites in Guildford and Waverley

Guildford

GU2 7XX

Job description

Job responsibilities

Key responsibilities of the role: Provide high-quality administrative support to the ToCH and INT Hubs. Coordinate daily discharge planning meetings and follow-up actions. Lead on maintaining accurate data on discharge tools, trackers, and caseloads in the form of Microsoft Excel spreadsheets and patient tracking lists. Support MDT meetings, prepare agendas, take minutes, and manage action logs. Liaise with health, social care, and voluntary sector partners to enable integrated working. Act as a first point of contact for referrals and service queries. Ensure compliance with information governance standards.

Please see the attached job description for the full and detailed responsibilities of the role.

Job description

Job responsibilities

Please see the attached job description for the full and detailed responsibilities of the role.

Person Specification

Qualifications

Essential

oGCSEs (or equivalent) including English and Maths

Desirable

oNVQ Level 3/4 or equivalent in Business/Admin

Knowledge

Essential

oUnderstanding of the NHS and adult community services; Awareness of Information Governance and Data Protection

Desirable

oKnowledge of the Surrey Heartlands integrated care system and how partners interact at place level
oAwareness of hospital discharge policies and integrated care models

Person Specification

Qualifications

Essential

oGCSEs (or equivalent) including English and Maths

Desirable

oNVQ Level 3/4 or equivalent in Business/Admin

Knowledge

Essential

oUnderstanding of the NHS and adult community services; Awareness of Information Governance and Data Protection

Desirable

oKnowledge of the Surrey Heartlands integrated care system and how partners interact at place level
oAwareness of hospital discharge policies and integrated care models

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Surrey Heartlands / Royal Surrey NHS Foundation Trust

Flexible working across sites in Guildford and Waverley

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Surrey Heartlands / Royal Surrey NHS Foundation Trust

Flexible working across sites in Guildford and Waverley

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)