Royal Surrey NHS Foundation Trust

Healthcare Assistant

The closing date is 16 October 2025

Job summary

The Outpatient Department is seeking an enthusiastic highly motivated individual with excellent communication skills. The successful candidate will work alongside a multidisciplinary team of professionals in providing individual and structured nursing care. A flexible and adaptable approach is required to meet the needs of the service. You will be expected to have the flexibility to work within all areas of the Department.

We offer flexible shift patterns including 08:00 - 13:00, 13:30 - 18:30 and 08:00 - 18:00, ideal for part time and full time staff. We deliver clinics and outpatient services across a variety of specialities. Some of our clinics include: Respiratory medicine, ENT, Cardiology, Breast and General surgery

Main duties of the job

To assist in clinics, to ensure an effective and productive outpatient environment.

To provide nursing care to all patients attending Outpatients at the Royal Surrey County Hospital under the guidance of the registered nurses within the department. To ensure that care is evidence based and patient centred. The post holder will assist with administration and organisation of the nursing service within the Outpatient area including the teaching of new staff or those in training.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

02 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,768 a year per annum pro rata - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-LG-EMF18894-B2

Job locations

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Job description

Job responsibilities

Job description

Job responsibilities

Person Specification

Qualifications

Desirable

Good standard of general education Fully numerate and literate

Knowledge

Essential

Experience in a caring environment and demonstration of knowledge in relation to providing high standards of patient care, patient experience and customer care
Have an understanding of what kind of information they are dealing with - conflicting/ controversial/sensitive and how they will have to deal with it
To have an ability to anticipate and resolve problems before they arise
Capability to plan over short, medium and long term timeframes
To show excellent communication and interpersonal skills including an excellent telephone manor
Taking decision and to what level. Autonomy/Freedom to Act / compliance with the policies
Excellent customer care focus
IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant It systems applicable to the applicant
Equality and Diversity Needs -to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Desirable

Previous experience of working with the NHS/private care setting
Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement

Person Specification

Qualifications

Desirable

Good standard of general education Fully numerate and literate

Knowledge

Essential

Experience in a caring environment and demonstration of knowledge in relation to providing high standards of patient care, patient experience and customer care
Have an understanding of what kind of information they are dealing with - conflicting/ controversial/sensitive and how they will have to deal with it
To have an ability to anticipate and resolve problems before they arise
Capability to plan over short, medium and long term timeframes
To show excellent communication and interpersonal skills including an excellent telephone manor
Taking decision and to what level. Autonomy/Freedom to Act / compliance with the policies
Excellent customer care focus
IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills OR/AND any other relevant It systems applicable to the applicant
Equality and Diversity Needs -to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Desirable

Previous experience of working with the NHS/private care setting
Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey NHS Foundation Trust

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)