Job summary
Are you a caring, enthusiastic and hard working person looking to make a big impact? We are looking for dedicated and caring Radiology Department assistants to support our brand new, state of the art Community Diagnostic Centre (CDC) at Milford, Surrey.
The CDC Is part of Royal Surrey's continuing investment in its diagnostic capabilities and follows refurbishment of the Trust's interventional suite, MRI and X-ray facilities
This is a patient focused role. You will assist out-patients during their time in the radiology department from transferring the patients to and from the departments, greeting them on arrival, assisting with their preparation for the examinations, and helping to provide a pleasant experience.
You will also take on some admin roles which may include, booking patients in for the appointment, stock management and room preparation for both CT and MRI examinations. Training for all will be provided. You should have excellent interpersonal skills and the ability to work well within a team.
Please note full time and part time will be considered.
Main duties of the job
This roles provides support to the department in providing patient focused, efficient service in a caring, professional and timely manner.
The post holder will support the provision of a high quality diagnostics service to patients, visitors and staff within the Radiology Department. They will assist in the transfer of inpatients to and from the departments. They will facilitate an efficient work flow between the scanners.
The post holder will provide an efficient and friendly service for patients undergoing Radiology examinations and provide any administrative support required, to ensure
that the unit is running efficiently. They will assist with patient preparation and advise wards about anticipated In-Patient scan times. This post works closely and efficiently with the radiology team.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
In liaison with the superintendent radiographers and the diagnostic radiography department assistants, provide an efficient service for all RSCH trust patients who require specialist CT, MRI and Ultrasosund investigations.
To provide an efficient and friendly support service for patients and provide assistance in transferring the patients.
Assist in the transfer of in-patient to and from the departments
You will be part of the team responsible for maintaining the high standard of cleanliness within the area of work.
Maintain adequate level of consumables and maintain the stock for smooth running of the department. Take responsibility to ensure the contrast warmer is loaded.
Assist in the maintenance of high standards of patient care especially with regard to patient privacy, dignity and confidentiality.
Welcome and assist patients in preparing for their examinations. On completion of the investigation(s) assist patient with dressing, as required and ensure patients are aware of their follow up appointments.Ensure all infection control standards are adhered to and high levels of cleanliness are maintained. Take precautionary actions to reduce the potential spread of hospital acquired infections.Contribute to the maintenance of a safe environment, within particular areas of work and provide assistance in completing necessary paperwork required.To promote a patient focused imaging service in a caring environment and facilitate collaborative working relationships with all other areas within the trust.Provide administrative and clerical support in the units as required.Deal with telephone enquiries, assist callers as appropriate, using tact and providing information and/or taking accurate messages.Ensure patients valuables are kept safely, if removed prior to examination.Must be willing to do flexible working if deemed necessary for the smooth operation of the department.Transport / escort patients and carers to and from the Radiology department, taking account of the local policies for manual handling, infection control etc. depending upon staffing levels.To be responsible / accountable for own actions.To be punctual, act in a professional manner, at all times, adhering to RSCH Trust Policies and Procedures.To ensure confidentiality and dignity of the patient is recognised and respected at all times.
To ensure that all duties are carried out to the highest possible standard, in accordance with current quality initiatives within the place of work.The post- holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.Respect the beliefs and culture of all patients and their relatives at all times.The post holder is required to be flexible.Training to do cannulations of patients for IV injections will be provided.To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post.Participate in the Personal Development Review.Attend all mandatory training, as directed.Training will be given to enable you to take on the necessary department duties assigned by the relevant modality leads commensurate with this post.
Job description
Job responsibilities
In liaison with the superintendent radiographers and the diagnostic radiography department assistants, provide an efficient service for all RSCH trust patients who require specialist CT, MRI and Ultrasosund investigations.
To provide an efficient and friendly support service for patients and provide assistance in transferring the patients.
Assist in the transfer of in-patient to and from the departments
You will be part of the team responsible for maintaining the high standard of cleanliness within the area of work.
Maintain adequate level of consumables and maintain the stock for smooth running of the department. Take responsibility to ensure the contrast warmer is loaded.
Assist in the maintenance of high standards of patient care especially with regard to patient privacy, dignity and confidentiality.
Welcome and assist patients in preparing for their examinations. On completion of the investigation(s) assist patient with dressing, as required and ensure patients are aware of their follow up appointments.Ensure all infection control standards are adhered to and high levels of cleanliness are maintained. Take precautionary actions to reduce the potential spread of hospital acquired infections.Contribute to the maintenance of a safe environment, within particular areas of work and provide assistance in completing necessary paperwork required.To promote a patient focused imaging service in a caring environment and facilitate collaborative working relationships with all other areas within the trust.Provide administrative and clerical support in the units as required.Deal with telephone enquiries, assist callers as appropriate, using tact and providing information and/or taking accurate messages.Ensure patients valuables are kept safely, if removed prior to examination.Must be willing to do flexible working if deemed necessary for the smooth operation of the department.Transport / escort patients and carers to and from the Radiology department, taking account of the local policies for manual handling, infection control etc. depending upon staffing levels.To be responsible / accountable for own actions.To be punctual, act in a professional manner, at all times, adhering to RSCH Trust Policies and Procedures.To ensure confidentiality and dignity of the patient is recognised and respected at all times.
To ensure that all duties are carried out to the highest possible standard, in accordance with current quality initiatives within the place of work.The post- holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy.Respect the beliefs and culture of all patients and their relatives at all times.The post holder is required to be flexible.Training to do cannulations of patients for IV injections will be provided.To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post.Participate in the Personal Development Review.Attend all mandatory training, as directed.Training will be given to enable you to take on the necessary department duties assigned by the relevant modality leads commensurate with this post.
Person Specification
Qualifications
Essential
- 5 GCSEs (Grade A-C) including English and Maths, or equivalent.
Desirable
- NVQ level 2 or equivalent in healthcare
Knowledge and Experience
Essential
- Experience of working within a busy team and managing time effectively.
- Experience of providing good customer service.
- Experience and knowledge of using computer software packages such as Word, Excel, Outlook.
Desirable
- Experience of working in a caring role.
- Experience of working within a radiology department
- Experience of communicating well with patients and relatives.
- Experience and knowledge of ordering and maintaining stock.
- Knowledge of patient privacy, dignity and confidentiality.
- Knowledge of infection control standards.
Person Specification
Qualifications
Essential
- 5 GCSEs (Grade A-C) including English and Maths, or equivalent.
Desirable
- NVQ level 2 or equivalent in healthcare
Knowledge and Experience
Essential
- Experience of working within a busy team and managing time effectively.
- Experience of providing good customer service.
- Experience and knowledge of using computer software packages such as Word, Excel, Outlook.
Desirable
- Experience of working in a caring role.
- Experience of working within a radiology department
- Experience of communicating well with patients and relatives.
- Experience and knowledge of ordering and maintaining stock.
- Knowledge of patient privacy, dignity and confidentiality.
- Knowledge of infection control standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
