Job summary
The Navigator will ensure that Cancer pathways are coordinated efficiently and effectively, patient pathways are actively tracked to meet cancer waiting time standards, supporting the production of evidence and data for National Peer Review, Trust finances and medical publication. The post-holder will also deliver wide-ranging support to the management to ensure the effective running of clinics. The post holder will be the initial contact for patients coming to the department and visitors to the Royal Surrey County Hospital and therefore, be responsible for providing a welcoming, professional and courteous environment.
Main duties of the job
The post holder will need to ensure services are suitably staffed and supported across all areas such as reception, medical staffing and clinic utilisation. This role will also include liaising with a variety of staff across the Trust to ensure the smooth running of the clinics for the patients, clinicians and related support departments.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
The main responsibilities are:
1. To co-ordinate NHS and private patient pathways for the Trust, requiring highly functioning planning and organisational skills.
2. To track and expedite patients care pathways to ensure cancer waiting times are effectively met alongside the Clinical Nurse Specialist, Support Worker and Consultant.
3. Be responsible for all administrative tasks involved in the management cancer patient pathways.
4. Be responsible for day to day management, organisation and delegation of relevant tasks and roles to others as required.
5. Be responsible for data management.
6. Ensure clinic templates align with staffing and identify anomalies or issues to escalate to management.
7. Co-ordinate outpatient clinics with Management support to ensure efficient clinical cover and running of clinics.
8. Provide cross cover for other Cancer Navigators during periods of leave.
A significant level of liaison with different departments is required and the successful candidate needs to have highly developed diplomatic and influencing skills. Attention to detail, excellent communication and organisational skills are key components to the position. Knowledge of medical terminology especially relating to cancer is desirable. Previous knowledge and experience in cancer services would be an advantage.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
The main responsibilities are:
1. To co-ordinate NHS and private patient pathways for the Trust, requiring highly functioning planning and organisational skills.
2. To track and expedite patients care pathways to ensure cancer waiting times are effectively met alongside the Clinical Nurse Specialist, Support Worker and Consultant.
3. Be responsible for all administrative tasks involved in the management cancer patient pathways.
4. Be responsible for day to day management, organisation and delegation of relevant tasks and roles to others as required.
5. Be responsible for data management.
6. Ensure clinic templates align with staffing and identify anomalies or issues to escalate to management.
7. Co-ordinate outpatient clinics with Management support to ensure efficient clinical cover and running of clinics.
8. Provide cross cover for other Cancer Navigators during periods of leave.
A significant level of liaison with different departments is required and the successful candidate needs to have highly developed diplomatic and influencing skills. Attention to detail, excellent communication and organisational skills are key components to the position. Knowledge of medical terminology especially relating to cancer is desirable. Previous knowledge and experience in cancer services would be an advantage.
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent level of appropriate work experience
- IT - word, email, excel, power point
- Clean driving license
Desirable
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS process and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency
- Experience of organising meetings, including minute taking
- Experience of developing processes and systems for the collection and collation of information
- Experience of data quality and confidentiality issues
- Working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of computer databases in health environment , PAS, pathology and radiology
Person Specification
Qualifications
Essential
- Educated to degree level or demonstrable equivalent level of appropriate work experience
- IT - word, email, excel, power point
- Clean driving license
Desirable
- Nursing/medical background
- Advanced Excel
- Database management
Knowledge
Essential
- Knowledge of medical terminology, especially relating to cancer
- Knowledge of the NHS with an understanding of NHS process and patient pathways
- Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
- Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
- Experience of "process review" to maximise efficiency
- Experience of organising meetings, including minute taking
- Experience of developing processes and systems for the collection and collation of information
- Experience of data quality and confidentiality issues
- Working within a busy environment with multiple departments
- Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
- Experience of working within the NHS
- Experience of computer databases in health environment , PAS, pathology and radiology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
