Job summary
This is a new opportunity to play a pivotal part in supporting the Study Support Service within the NIHR South East Research Delivery Network (SE RRDN). The Royal Surrey NHS Foundation Trust is the Host Organisation for the SE RRDN region.
The Study Support Service serves as the cornerstone of the RDN, facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
We are seeking a highly motivated and detail-oriented Study Support Service Officer to join our team. This role is essential in providing administrative and operational support to clinical research teams, ensuring the smooth delivery of study support services. You will play a key role in coordinating processes, managing documentation, and supporting stakeholders to maintain high standards of research governance and compliance.
If you're passionate about supporting research and ensuring high-quality study processes, we would love to hear from you.
Please note that interviews will take place in person at our Falmber base in Brighton.
Main duties of the job
The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.The Officer's efforts are instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. Through their coordination and expertise, they contribute significantly to the overarching goals of the Research Delivery Network.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
STRATEGIC LEADERSHIP Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
INFORMATION & ADMINISTRATION
Manage data and information systems central to operation of the Study Support Service Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences
OPERATIONAL MANAGEMENT Provide support for the delivery of Study Support Services in line with national standards
SERVICE IMPROVEMENT & DEVELOPMENT Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded Collaborate with internal teams to address challenges and optimise service delivery
PERFORMANCE MANAGEMENT Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery
LIFE SCIENCES INDUSTRY Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS
FINANCIAL MANAGEMENT RESPONSIBILITIES Maintain systems for cost attribution and allocation of studies ensuring adept support for regional organisations with their data requirements
Please refer to the attached job description for further details about the role.
Job description
Job responsibilities
STRATEGIC LEADERSHIP Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
INFORMATION & ADMINISTRATION
Manage data and information systems central to operation of the Study Support Service Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences
OPERATIONAL MANAGEMENT Provide support for the delivery of Study Support Services in line with national standards
SERVICE IMPROVEMENT & DEVELOPMENT Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded Collaborate with internal teams to address challenges and optimise service delivery
PERFORMANCE MANAGEMENT Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery
LIFE SCIENCES INDUSTRY Champion the RDNs capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS
FINANCIAL MANAGEMENT RESPONSIBILITIES Maintain systems for cost attribution and allocation of studies ensuring adept support for regional organisations with their data requirements
Please refer to the attached job description for further details about the role.
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Knowledge
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Knowledge
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
