Job summary
Location: Guildford and Redhill, Surrey
Applicants are invited to apply for the role of Radiotherapy Bookings Manager.
The post holder will be responsible for the operational management of the Radiotherapy Bookings team ensuring the provision of:- an efficient and effective service and that the patient pathway is correctly navigated and working effectively- high quality, patient-focused service and facilitate regular multi-team projects
The post holder will require excellent communication and organisational skills. They will be expected to liaise directly with patients and carer's as well as a number of different professions, both within and external to the trust which will include Medical staff, Radiographers, Physics and Operational management.
The post holder will work collaboratively with the Radiotherapy Administration Manager and Radiotherapy Business Manager to ensure the strategic vision of the department and performance KPI's are met at an operational level.
The successful candidate will need to be willing to learn and accept challenges and change, able to work in a team and be flexible with regard to cross cover and working hours. You will contribute to maintaining our high standards of patient care, communication, privacy and a safe environment in compliance with the Trust policies and procedures. The Post holder will be rota'd to work mainly at Royal Surrey County Hospital but may be asked to travel between there and our East Surrey Hospital site.
Main duties of the job
The purpose of this role is to support radiotherapy operations by managing the team, which undertakes the Radiotherapy appointment bookings to the highest professional standards, working with Medical, Radiographic, Medical Physics and other Administrative colleagues.
To ensure that the patient pathway is correctly navigated and working effectively, supporting the provision of a high quality, patient-focused service and facilitate regular multi-team projects and ensure performance is monitored and reported.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
The Radiotherapy Bookings Manager will operationally manage the bookings team within the Radiotherapy Department. They will work closely with the Radiotherapy Business Manager to ensure that the strategic business unit service meets and achieves national performance indicators i.e. cancer waiting times, all quality, activity and financial targets and indicators.
To participate in project groups, providing project support and co-ordination and contributing to help shape the future administration pathways within the department and development of service.
The post holder will be collaboratively work with the Radiotherapy Administration Manager to ensure the effective operation of the Radiotherapy Administration team (bookings and admin) and is responsible for the strategic running of administration services.
The post holder will be required to cross cover for periods of absence (such as annual leave or sickness) for the Radiotherapy Administration Manager.
The post holder will be required to work flexibly; by supporting the needs of the service and be aware that the radiotherapy service is open from 8 am until 7 pm, with the booking team being available from 8 am 5 pm. They will be aware that occasional work outside of these times and during weekends or public holidays will be required.
The role includes attendance at both the Royal Surrey County Hospital in Guildford and the East Surrey Hospital in Redhill.
Previous administrative experience would be an advantage but is not essential as comprehensive Trust and local induction/training is available.
Having achieved Foundation Trust status and been identified as a CHKS 40 Top Hospital and a Top 100 Healthcare employer, our focus is to offer the best possible care and treatment outcomes for our patients, and to continue to be the employer of choice for our staff. We focus on giving our patients the best outcomes of care and an excellent experience whilst in our hospital. By ensuring a skilled and motivated staff group, we aim to best meet patients needs and ensure excellent productivity.
We serve a population of 1.3 million cancer patients, with the main Radiotherapy Centre on the host site in Guildford, and a satellite centre at the East Surrey Hospital, Redhill Surrey.
The radiotherapy administration team is a close knit team that welcomes enthusiastic individuals seeking a new opportunity.
For additional information or to organise an informal visit, please call Caroline Chaston, Radiotherapy Business Manager at the Royal Surrey County Hospital on 01483 571122 Ext 3346
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
The Radiotherapy Bookings Manager will operationally manage the bookings team within the Radiotherapy Department. They will work closely with the Radiotherapy Business Manager to ensure that the strategic business unit service meets and achieves national performance indicators i.e. cancer waiting times, all quality, activity and financial targets and indicators.
To participate in project groups, providing project support and co-ordination and contributing to help shape the future administration pathways within the department and development of service.
The post holder will be collaboratively work with the Radiotherapy Administration Manager to ensure the effective operation of the Radiotherapy Administration team (bookings and admin) and is responsible for the strategic running of administration services.
The post holder will be required to cross cover for periods of absence (such as annual leave or sickness) for the Radiotherapy Administration Manager.
The post holder will be required to work flexibly; by supporting the needs of the service and be aware that the radiotherapy service is open from 8 am until 7 pm, with the booking team being available from 8 am 5 pm. They will be aware that occasional work outside of these times and during weekends or public holidays will be required.
The role includes attendance at both the Royal Surrey County Hospital in Guildford and the East Surrey Hospital in Redhill.
Previous administrative experience would be an advantage but is not essential as comprehensive Trust and local induction/training is available.
Having achieved Foundation Trust status and been identified as a CHKS 40 Top Hospital and a Top 100 Healthcare employer, our focus is to offer the best possible care and treatment outcomes for our patients, and to continue to be the employer of choice for our staff. We focus on giving our patients the best outcomes of care and an excellent experience whilst in our hospital. By ensuring a skilled and motivated staff group, we aim to best meet patients needs and ensure excellent productivity.
We serve a population of 1.3 million cancer patients, with the main Radiotherapy Centre on the host site in Guildford, and a satellite centre at the East Surrey Hospital, Redhill Surrey.
The radiotherapy administration team is a close knit team that welcomes enthusiastic individuals seeking a new opportunity.
For additional information or to organise an informal visit, please call Caroline Chaston, Radiotherapy Business Manager at the Royal Surrey County Hospital on 01483 571122 Ext 3346
Person Specification
Qualifications
Essential
- Knowledge of a full range of administrative procedures acquired through training or demonstrable relevant experience to degree level or equivalent.
Knowledge
Essential
- Experience in operationally manage teams
- Willingness and ability to line manage individuals
- Experience of analysing data to ensure consistent and compliant outcomes.
- Use of computerised department record and verify systems
- Experience of collaborating with other staff-groups
- Excellent customer care skills
- Ability to understand medical Terminology and use
Desirable
- Evidence of project coordination to facilitate service change
- Process mapping skills
- Background within the NHS
- Knowledge of the service requirements & current issues
- Knowledge of Cancer Services
Person Specification
Qualifications
Essential
- Knowledge of a full range of administrative procedures acquired through training or demonstrable relevant experience to degree level or equivalent.
Knowledge
Essential
- Experience in operationally manage teams
- Willingness and ability to line manage individuals
- Experience of analysing data to ensure consistent and compliant outcomes.
- Use of computerised department record and verify systems
- Experience of collaborating with other staff-groups
- Excellent customer care skills
- Ability to understand medical Terminology and use
Desirable
- Evidence of project coordination to facilitate service change
- Process mapping skills
- Background within the NHS
- Knowledge of the service requirements & current issues
- Knowledge of Cancer Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Royal Surrey Cancer Centre, Royal Surrey County Hospital (Guildford) and East Surrey Hospital (Redhill)
Egerton Road
Guildford
GU2 7XX
Employer's website
https://www.royalsurrey.nhs.uk/ (Opens in a new tab)
