Royal Surrey NHS Foundation Trust

Bank Administrator/Receptionist

The closing date is 02 July 2025

Job summary

Surrey and Boarders NHS Foundation Trust are looking for a Bank Administrator/Receptionist to join their team .

You act as the main admin resource for the team, processing referrals, letters and other communications effectively to aid with the smooth running of the reception area and provide efficient administrative support for team members.

Location: Horizon, 28 Upper High Street, Epsom, Surrey KT17 4QJ

This is a ASAP start date until January 2026. Full time (37.5 hours per week), Monday - Friday.

Main duties of the job

Coordinate and schedule clinic and patient appointments using the appropriate digital systems
Manage and process referrals, ensuring they are directed to the correct clinician and entered accurately into the system
Handle discharge documentation and update all relevant records accordingly
Manage email correspondence effectively, responding or forwarding as appropriate
Prepare letters and reports as dictated or provided by clinical staff
Accurately record and transcribe minutes from team meetings
Scan, label, and upload documents to the patient's digital record
Assist colleagues in setting up meeting or consultation rooms as needed
Monitor inventory levels and raise purchase requests for office supplies, equipment, and services including interpreters

Refer to the attached job description.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers.

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£15.73 an hour Pro rata

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

384-SM-SABP-Admin/Recp

Job locations

Horizon, 28 Upper High Street, Surrey

Epsom

KT17 4QJ

Job description

Job responsibilities

Professionally respond to telephone enquiries, taking and delivering accurate messages in a timely manner
Perform general administrative duties such as typing, photocopying, scanning, printing, and laminating
Book rooms for clinics, meetings, or other departmental use upon request

Job description

Job responsibilities

Professionally respond to telephone enquiries, taking and delivering accurate messages in a timely manner
Perform general administrative duties such as typing, photocopying, scanning, printing, and laminating
Book rooms for clinics, meetings, or other departmental use upon request

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Admin or equivalent experience (3 years)

Experience

Essential

Minimum of 1 years working in an administrative role
Experienced in Microsoft Office (Excel, Word, Outlook etc.)

Desirable

S1 knowledge if possible, although training can be given

Person Specification

Qualifications

Essential

NVQ Level 3 in Business Admin or equivalent experience (3 years)

Experience

Essential

Minimum of 1 years working in an administrative role
Experienced in Microsoft Office (Excel, Word, Outlook etc.)

Desirable

S1 knowledge if possible, although training can be given

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Horizon, 28 Upper High Street, Surrey

Epsom

KT17 4QJ

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Horizon, 28 Upper High Street, Surrey

Epsom

KT17 4QJ

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)