Job summary
The Royal Surrey Cancer Centre, Radiotherapy Department (Based at Redhill)
Location: Royal Surrey Cancer Centre located at East Surrey Hospital
Applications are invited to apply for the role of Radiotherapy Administration Assistant covering both reception and admin duties. The post holder will provide key support to patients attending the radiotherapy department based at East Surrey Hospital. This includes greeting patients on arrival, supporting the use of self-check-in and assisting with the navigation of the centre.
You will require excellent communication and organisational skills as you will be expected to liaise directly with patients and carers, hospital transport, as well as a number of other different professions, both within and external to the trust.
The successful candidate will need to be willing to learn and accept challenges and change, able to work in a team and be flexible with regard to cross cover and working hours. You will contribute to maintaining our high standards of patient care, communication, privacy and a safe environment in compliance with the Trust policies and procedures and data protection.
Previous administrative experience would be an advantage but is not essential as comprehensive Trust and local induction/training is available.
Main duties of the job
The purpose of this role is to provide a professional and efficient reception service for Royal Surrey Cancer Centre, to be a full member of the Administration team and to support the radiotherapy operations by undertaking administration tasks to the highest professional standards, working with Medical, Radiographic, Physics and other Administrative colleagues.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
This is a key administrative role in the Radiotherapy Department, responsible for providing support across a range of administrative functions within the service. The post holder will be responsible for assisting patients and visitors to the centre by working on the reception desk and help support therapy radiographers with their admin needs. This will include completion of duties such as pulling notes for clinics, of filing treatment information in notes and ensuring notes are returned to medical records at the end of treatment in the correct manner. The post holder will be a good communicator and will use verbal and written communication skills with patients such as by preparing appointment letters.
The post holder will be expected to cross-cover other team members in their absence and to ensure colleagues are able to cover in their absence.
The post holder will participate in the Radiotherapy administrative teams wider service provision, including extended-day cover on a rotational basis.
The post holder will be required to work flexibly; by supporting the needs of the service and be aware that the radiotherapy service is open from 7am until 7pm, with the booking team being available from 8 am 5 pm. They will be aware that occasional work outside of these times and during weekends or public holidays will be required.
The Royal Surrey Cancer Centre Radiotherapy Department is based at the Royal Surrey County Hospital in Guildford and operates a satellite service from the East Surrey Hospital in Redhill.
Having achieved Foundation Trust status and been identified as a CHKS 40 Top Hospital and a Top 100 Healthcare employer, our focus is to offer the best possible care and treatment outcomes for our patients, and to continue to be the employer of choice for our staff. We focus on giving our patients the best outcomes of care and an excellent experience whilst in our hospital. By ensuring a skilled and motivated staff group, we aim to best meet patients needs and ensure excellent productivity.
We serve a population of 1.3 million cancer patients, with the main Radiotherapy Centre on the host site in Guildford, and a satellite centre at the East Surrey Hospital, Redhill surrey.
Although we are a small team at the Redhill satellite centre there are a number of benefits to working within the team and we are a friendly and very social group. There are good travel links to and from Redhill and London and we are close to an area of outstanding natural beauty. Redhill is an up and coming area with a wide range of new developments in the town centre.
There is good inexpensive on-site staff car parking.
The job will be permanently based at Redhill however there will be rotation to the Guildford site as and when service demands or training requirements need to be met.
For additional information or to organise an informal visit, please call Julie Hanson, Radiotherapy Administration Manager at the Royal Surrey County Hospital on 01483 571122 Ext 3592
Job description
Job responsibilities
Please see the attached Job Description and Person Specification.
This is a key administrative role in the Radiotherapy Department, responsible for providing support across a range of administrative functions within the service. The post holder will be responsible for assisting patients and visitors to the centre by working on the reception desk and help support therapy radiographers with their admin needs. This will include completion of duties such as pulling notes for clinics, of filing treatment information in notes and ensuring notes are returned to medical records at the end of treatment in the correct manner. The post holder will be a good communicator and will use verbal and written communication skills with patients such as by preparing appointment letters.
The post holder will be expected to cross-cover other team members in their absence and to ensure colleagues are able to cover in their absence.
The post holder will participate in the Radiotherapy administrative teams wider service provision, including extended-day cover on a rotational basis.
The post holder will be required to work flexibly; by supporting the needs of the service and be aware that the radiotherapy service is open from 7am until 7pm, with the booking team being available from 8 am 5 pm. They will be aware that occasional work outside of these times and during weekends or public holidays will be required.
The Royal Surrey Cancer Centre Radiotherapy Department is based at the Royal Surrey County Hospital in Guildford and operates a satellite service from the East Surrey Hospital in Redhill.
Having achieved Foundation Trust status and been identified as a CHKS 40 Top Hospital and a Top 100 Healthcare employer, our focus is to offer the best possible care and treatment outcomes for our patients, and to continue to be the employer of choice for our staff. We focus on giving our patients the best outcomes of care and an excellent experience whilst in our hospital. By ensuring a skilled and motivated staff group, we aim to best meet patients needs and ensure excellent productivity.
We serve a population of 1.3 million cancer patients, with the main Radiotherapy Centre on the host site in Guildford, and a satellite centre at the East Surrey Hospital, Redhill surrey.
Although we are a small team at the Redhill satellite centre there are a number of benefits to working within the team and we are a friendly and very social group. There are good travel links to and from Redhill and London and we are close to an area of outstanding natural beauty. Redhill is an up and coming area with a wide range of new developments in the town centre.
There is good inexpensive on-site staff car parking.
The job will be permanently based at Redhill however there will be rotation to the Guildford site as and when service demands or training requirements need to be met.
For additional information or to organise an informal visit, please call Julie Hanson, Radiotherapy Administration Manager at the Royal Surrey County Hospital on 01483 571122 Ext 3592
Person Specification
Knowledge
Essential
- Good standard of general education GCSE or equivalent
Desirable
- A level or equivalent experience
Knowledge
Essential
- Excellent customer care skills
Desirable
- Experience of working in a radiotherapy department
- Previous experience in a reception or other customer-facing role
Person Specification
Knowledge
Essential
- Good standard of general education GCSE or equivalent
Desirable
- A level or equivalent experience
Knowledge
Essential
- Excellent customer care skills
Desirable
- Experience of working in a radiotherapy department
- Previous experience in a reception or other customer-facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
