Job summary
Are you an experienced acute clinical services manager looking to broaden your expertise and align with the future direction of healthcare? As national policy focuses on: shifting more care out of acute hospital settings and closer to home into the community; moving from treatment to prevention focus; and expanding the use of digital tools for healthcare access, this role offers a genuine opportunity to be at the forefront of delivering this transformation for our local ageing population, which is growing.
We are looking for the right person to join our Integrated Frailty Leadership Team at The Royal Surrey NHS Foundation Trust, which manages acute services as well as Adult Community Healthcare Services across Guildford and Waverley. To succeed in this role you will need to be a dynamic operational leader, ideally with acute clinical service management experience who is eager to expand their portfolio and develop expertise in the integration of acute and community care pathways.
Main duties of the job
Why is This the Right Role for You?
The future of NHS service delivery will require acute clinical service leaders to have experience in community-based models of care, making this an essential step in your career progression. This is a chance to shape new models of care delivery, support national priorities, and gain valuable experience in integrated system leadership.
About the Role As Specialty Manager, you will be a key figure in our management structure, leading the operational delivery of our Integrated Frailty Services, including:
- Single Point of Access
- Hospital at Home
- Urgent Community Response
- Frailty Same Day Emergency Care
- Milford Integrated Care Hub
Your role will involve:
- Bridging the gap between acute and community services, ensuring seamless care transitions.
- Leading service delivery, performance, and transformation within a rapidly evolving landscape.
- Overseeing multidisciplinary teams working across the frailty pathway.
- Monitoring and managing planned and unplanned activity, budgets, and resources.
- Driving innovative service models to enhance patient outcomes and system efficiency
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
Supported by the Service Delivery Manager, you will be responsible for a newly formed SBU team and you will have a role in defining, reviewing and improving the operational infrastructure required to ensure effective management of the whole pathway of services within your remit.This post offers the chance to shape services that make a tangible difference in the lives of patients and their families while supporting staff to deliver their best.
Who Were Looking For We are looking for an experienced acute operational leader who is:
- Ready to take on the next step in their career, developing expertise in integrated care.
- Passionate about service transformation and operational excellence.
- Capable of leading and inspiring teams across acute and community settings.
- Committed to delivering high-quality, patient-centred care.
Proven operational leadership experience within healthcare, preferably in a community setting. A track record of successfully managing service delivery, transformation, and performance management. Exceptional communication and collaboration skills to engage with teams and stakeholders at all levels. A passion for innovation and improvement and a commitment to delivering high-quality, patient-centred care.What Youll GainBy joining our team, youll be part of a cohesive leadership team driving the future of community frailty care. Youll also have the opportunity to: Work in a supportive and forward-thinking environment. Contribute to innovative models of care that align with national priorities. Shape the future of integrated care services in Guildford and Waverley.
What Youll Gain By joining our team, you will:
- Future-proof your career by developing essential experience in out-of-hospital care models.
- Work in a supportive, forward-thinking environment that is leading the way in frailty services.
- Play a key role in delivering national and local transformation priorities.
- Gain system leadership experience as healthcare services continue to integrate across settings.
Interested? For more information or an informal discussion about the role, please contact Michelle Bull (Senior Operational and Transformation Lead for Integrated Frailty Services) at mbull@nhs.net.
Join us and be part of a team leading the future of healthcare delivery.
Interviews are currently planned for April 22nd 2025
Job description
Job responsibilities
Supported by the Service Delivery Manager, you will be responsible for a newly formed SBU team and you will have a role in defining, reviewing and improving the operational infrastructure required to ensure effective management of the whole pathway of services within your remit.This post offers the chance to shape services that make a tangible difference in the lives of patients and their families while supporting staff to deliver their best.
Who Were Looking For We are looking for an experienced acute operational leader who is:
- Ready to take on the next step in their career, developing expertise in integrated care.
- Passionate about service transformation and operational excellence.
- Capable of leading and inspiring teams across acute and community settings.
- Committed to delivering high-quality, patient-centred care.
Proven operational leadership experience within healthcare, preferably in a community setting. A track record of successfully managing service delivery, transformation, and performance management. Exceptional communication and collaboration skills to engage with teams and stakeholders at all levels. A passion for innovation and improvement and a commitment to delivering high-quality, patient-centred care.What Youll GainBy joining our team, youll be part of a cohesive leadership team driving the future of community frailty care. Youll also have the opportunity to: Work in a supportive and forward-thinking environment. Contribute to innovative models of care that align with national priorities. Shape the future of integrated care services in Guildford and Waverley.
What Youll Gain By joining our team, you will:
- Future-proof your career by developing essential experience in out-of-hospital care models.
- Work in a supportive, forward-thinking environment that is leading the way in frailty services.
- Play a key role in delivering national and local transformation priorities.
- Gain system leadership experience as healthcare services continue to integrate across settings.
Interested? For more information or an informal discussion about the role, please contact Michelle Bull (Senior Operational and Transformation Lead for Integrated Frailty Services) at mbull@nhs.net.
Join us and be part of a team leading the future of healthcare delivery.
Interviews are currently planned for April 22nd 2025
Person Specification
Knowledge and Experience
Essential
- Demonstrable operational management experience within the NHS
- Knowledge of hospital at home and urgent community response service requirements as outlined by the DOH
- Excellent IT skills
- Strong analytical ability
- Presentation skills
- Knowledge & understanding of waiting lists
- Knowledge of running reports from clinical EPR
Desirable
- Evidence of project management to facilitate service change
- Knowledge of NHS Data Protection legislation, Information Governance, Caldicott guidance
- Experience of managing /developing teams
- Evidence of comprehension of managing budgets
- Excellent oral and written communication skills
- Leadership, supervisory & decision making skills
- Project/Change management skills
- Facilitation skills
- Detailed knowledge of the service requirements & currently issues within the department
Qualifications
Essential
- Educated to degree level or demonstrable equivalent experience
- Evidence of continuous professional development
Desirable
- Knowledge to post graduate diploma level or equivalent
Person Specification
Knowledge and Experience
Essential
- Demonstrable operational management experience within the NHS
- Knowledge of hospital at home and urgent community response service requirements as outlined by the DOH
- Excellent IT skills
- Strong analytical ability
- Presentation skills
- Knowledge & understanding of waiting lists
- Knowledge of running reports from clinical EPR
Desirable
- Evidence of project management to facilitate service change
- Knowledge of NHS Data Protection legislation, Information Governance, Caldicott guidance
- Experience of managing /developing teams
- Evidence of comprehension of managing budgets
- Excellent oral and written communication skills
- Leadership, supervisory & decision making skills
- Project/Change management skills
- Facilitation skills
- Detailed knowledge of the service requirements & currently issues within the department
Qualifications
Essential
- Educated to degree level or demonstrable equivalent experience
- Evidence of continuous professional development
Desirable
- Knowledge to post graduate diploma level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
