Royal Surrey NHS Foundation Trust

Bank Team Administrator - Business Support Team

Information:

This job is now closed

Job summary

Surrey and Borders NHS Foundation Trust are seeking a dedicated and professional individual to join their countywide Business Support Team within a community clinical team setting. Based in Redhill and Epsom, this role will involve providing a front-line reception service, ensuring a high standard of customer care is consistently delivered. You will also offer efficient administrative support to the clinical teams, contributing to the smooth and effective operation of the service.

Main duties of the job

  • A car user is required for this role.
  • The position involves working across two locations in Redhill and Epsom, with the specific days at each base open to discussion.
  • Rota cover is needed for the evening clinic from 5 to 7pm on Wednesdays in Redhill and Thursdays in Epsom, approximately twice a month

Please see the full Job Description attached.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

This role is working within i-access, a successful, countywide drug and alcohol treatment service for Surrey residents delivering tier 2, 3 and 4 substance misuse interventions across 3 main bases and 25 satellite locations. i-access is run collaboratively by SABP, PH / SCC and Via under a cooperative agreement which is one of partnership and transparency and contributes to Surrey Heartlands wider strategic ambitions.

Details

Date posted

18 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,674 a year per annum (pro-rata)

Contract

Bank

Working pattern

Part-time

Reference number

384-LP-SABPBANK

Job locations

Horizon House and Wingfield Resource Centre

Epsom / Redhill

KT174QJ


Job description

Job responsibilities

Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organisations

Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information

Support clinical colleagues with effective co-ordination of main clinics and satellite clinics using electronic calendars

Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems

Book and outcome clinic appointments on the Electronic Patient Record System (EPR)

Audio and copy typing clinical and administrative documents in agreed formats and within specified timescales

Create and maintain bespoke documents for the team including leaflets and posters

Manage incoming and outgoing

Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure

Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested work

Receive and scan all referrals to our Central Referral Hub for processing

Scanning documents and upload to the EPR

Receive and respond to emails in an appropriate manner, forwarding where necessary

Responsible for ensuring clean and tidy office and waiting areas with the teams stock of leaflets and forms well maintained

Undertake clerical duties including photocopying, laminating and faxing

Job description

Job responsibilities

Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organisations

Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information

Support clinical colleagues with effective co-ordination of main clinics and satellite clinics using electronic calendars

Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems

Book and outcome clinic appointments on the Electronic Patient Record System (EPR)

Audio and copy typing clinical and administrative documents in agreed formats and within specified timescales

Create and maintain bespoke documents for the team including leaflets and posters

Manage incoming and outgoing

Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure

Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested work

Receive and scan all referrals to our Central Referral Hub for processing

Scanning documents and upload to the EPR

Receive and respond to emails in an appropriate manner, forwarding where necessary

Responsible for ensuring clean and tidy office and waiting areas with the teams stock of leaflets and forms well maintained

Undertake clerical duties including photocopying, laminating and faxing

Person Specification

Experience

Essential

  • Experience of working in an administrative role
  • Experience of reception or public facing work including management of challenging scenarios
  • Proficiency in using Microsoft Office packages; Word, Outlook and Excel

Desirable

  • Previous work in an NHS / Healthcare environment
  • Experience of working with people with mental health / substance misuse issues

Qualifications

Essential

  • NVQ Level 3 in Business Administration or equivalent experience
Person Specification

Experience

Essential

  • Experience of working in an administrative role
  • Experience of reception or public facing work including management of challenging scenarios
  • Proficiency in using Microsoft Office packages; Word, Outlook and Excel

Desirable

  • Previous work in an NHS / Healthcare environment
  • Experience of working with people with mental health / substance misuse issues

Qualifications

Essential

  • NVQ Level 3 in Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Horizon House and Wingfield Resource Centre

Epsom / Redhill

KT174QJ


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Horizon House and Wingfield Resource Centre

Epsom / Redhill

KT174QJ


Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Team Manager

Mandy Hughes

Mandy.Hughes@sabp.nhs.uk

Details

Date posted

18 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,674 a year per annum (pro-rata)

Contract

Bank

Working pattern

Part-time

Reference number

384-LP-SABPBANK

Job locations

Horizon House and Wingfield Resource Centre

Epsom / Redhill

KT174QJ


Supporting documents

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