Digital Desktop Support Engineer

Royal Surrey NHS Foundation Trust

This job is now closed

Job summary

Are you an IT technician looking to expand your skills and knowledge within the NHS? Do you enjoy working with a team of like-minded engineers to troubleshoot and resolve IT problems? We are recruiting Digital Desktop Support Engineers to boost our existing team, ensuring that we can respond to the demands our busy hospital services across Guildford and the surrounding areas.

The successful candidate will have excellent IT skills ideally covering a range of Windows & Mac operating systems as well as a number of business and clinical applications. Whilst an understanding of NHS environments and systems is desirable, on-the-job training will be given to the successful candidate.

Main duties of the job

Our engineers are responsible for handling all 2nd line technical support issues. Duties primarily include resolution of software & hardware faults and installation, configuration and deployment of devices. In addition to this there is the opportunity to work on exciting IT projects that deliver real benefit to patient care in the Trust.

Primarily based in Guildford, Surrey, the IT Service Centre currently operates between 8.00am to 5.00pm, Monday to Friday; the successful candidate will have a flexible attitude and be able to adjust to the operational needs of the department as and when required and will form part of the IT on-call roster. As the Trust operates across multiple geographical sites there may be a requirement for the applicant to travel between these sites on a regular basis so a clean, valid UK driving license is desirable.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

12 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,469 to £38,308 a year per annum - includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

384-AR-EMF17805-B5

Job locations

The Royal Surrey Hospital

Egerton Road

Guildford

GU2 7XX

Job description

Job responsibilities

The post holder will provide comprehensive technical expertise and customer support (second line desktop support) in maintaining and expanding the IT service for the Trust and satellite sites across the local health community

The post holder will be responsible for the day to day administration, management and availability of the desktop environment. The post holder will also have a good understanding and knowledge of IT gained through demonstrable relevant experience and they will be required to work without supervision at times across multiple locations.

Please refer to the full Job description & person specification

Job description

Job responsibilities

Please refer to the full Job description & person specification

Person Specification

Qualifications

Essential

Educated to degree level or equivalent IT experience

Desirable

CompTIA A+ Certification
Mac Certification
ITIL Foundation Certificate in Service Management, v3/v4
PRINCE2 Foundation

Knowledge

Essential

Demonstrable experience of working in a technical support environment at 1st and 2nd line level
Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to: oLAN/WAN technologies oNetwork services DNS, DHCP oAll Microsoft Office versions 2010 onwards & MS Teams oAll Microsoft Desktop OS - Windows 7 onwards oAll Microsoft Server OS - 2012 onwards oApple MAC OS and iOS versions oSCCM, Intune, Airwatch, MaaS360 oBitlocker, Sophos, ATP, VPN, Citrix oActive Directory including group policy
Proven computer software and hardware troubleshooting knowledge and experience in a professional environment
Excellent hardware knowledge of PC/Laptop/Printer architecture and peripherals
Basic telephony knowledge(Example-VOIP)

Desirable

Familiar with desktop lifecycle management from manufacture to secure destruction

Person Specification

Qualifications

Essential

Educated to degree level or equivalent IT experience

Desirable

CompTIA A+ Certification
Mac Certification
ITIL Foundation Certificate in Service Management, v3/v4
PRINCE2 Foundation

Knowledge

Essential

Demonstrable experience of working in a technical support environment at 1st and 2nd line level
Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to: oLAN/WAN technologies oNetwork services DNS, DHCP oAll Microsoft Office versions 2010 onwards & MS Teams oAll Microsoft Desktop OS - Windows 7 onwards oAll Microsoft Server OS - 2012 onwards oApple MAC OS and iOS versions oSCCM, Intune, Airwatch, MaaS360 oBitlocker, Sophos, ATP, VPN, Citrix oActive Directory including group policy
Proven computer software and hardware troubleshooting knowledge and experience in a professional environment
Excellent hardware knowledge of PC/Laptop/Printer architecture and peripherals
Basic telephony knowledge(Example-VOIP)

Desirable

Familiar with desktop lifecycle management from manufacture to secure destruction

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.