Job summary
The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the Cranleigh Village Hospital. This customer facing role will be instrumental to the efficient running of Reception and Outpatient Services across the Trust.
Hours/ days of work are: Tuesday - 13.00 - 17.00 Wednesday - 08.30 - 17.00 Friday - 08.30 - 17.00
Main duties of the job
Post holders will be required to work Reception duties for the Outpatients Department at the Hospital, assisting patients and visitors with their enquires using a variety of communication methods such as face to face, telephone, e-mail, SMS etc. You will also have a medical records role in ensuring clinic notes are available and prepared in a timely manner. This will also include liaising with a variety of staff across the trust to ensure the smooth running of the clinics for the patients, clinicians and support departments.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description
Job responsibilities
An exciting opportunity to join the Outpatients Department at Cranleigh Village Hospital has arisen as they are looking for staff to work with our Reception and Medical Records Team as an Administrator.
Skills Required: - General Admin/Reception Experience - Good communication skills - both verbal & written - Good telephone manner - Professional and polite approach to patients and staff - Good keyboard/PC skills
Candidates should be mobile and able to move between departments. The position also requires some manual handling tasks.
Further details of the role are included in the attached job description.
Candidates are required to work 20 hours a week and will generally work the standard pattern of the below hours, with ability to be flexible when required: Hours/ days of work are: Tuesday - 13.00 - 17.00 Wednesday - 08.30 - 17.00 Friday - 08.30 - 17.00
For further information please contact Alison Howse on 01483 956603 or the Outpatient Management team on 01483 571122 ext. 4798. Informal visits are welcome but please contact Alison Howse to arrange.
Job description
Job responsibilities
An exciting opportunity to join the Outpatients Department at Cranleigh Village Hospital has arisen as they are looking for staff to work with our Reception and Medical Records Team as an Administrator.
Skills Required: - General Admin/Reception Experience - Good communication skills - both verbal & written - Good telephone manner - Professional and polite approach to patients and staff - Good keyboard/PC skills
Candidates should be mobile and able to move between departments. The position also requires some manual handling tasks.
Further details of the role are included in the attached job description.
Candidates are required to work 20 hours a week and will generally work the standard pattern of the below hours, with ability to be flexible when required: Hours/ days of work are: Tuesday - 13.00 - 17.00 Wednesday - 08.30 - 17.00 Friday - 08.30 - 17.00
For further information please contact Alison Howse on 01483 956603 or the Outpatient Management team on 01483 571122 ext. 4798. Informal visits are welcome but please contact Alison Howse to arrange.
Person Specification
Qualifications
Essential
- GCSE Maths and English Grade A-C or equivalent
Desirable
- NVQ Level 3 or equivalent level of experience
- Customer care qualification or attendance on a course
Knowledge & Experience
Essential
- Knowledge of national and local targets associated to NHS organisations [E.g. waiting times, Two Week Waits, 18 weeks etc]
- Previous NHS experience
- Experience of using internet, Email, Word, Excel, processing, spreadsheets, and database packages
Desirable
- Previous experience of dealing with the general public/customers
- Previous experience in an administrative role
- Knowledge and experience of using OASIS computer system
- Experience of working in a customer service / reception role
- Experience of dealing with complaints from customers effectively
Person Specification
Qualifications
Essential
- GCSE Maths and English Grade A-C or equivalent
Desirable
- NVQ Level 3 or equivalent level of experience
- Customer care qualification or attendance on a course
Knowledge & Experience
Essential
- Knowledge of national and local targets associated to NHS organisations [E.g. waiting times, Two Week Waits, 18 weeks etc]
- Previous NHS experience
- Experience of using internet, Email, Word, Excel, processing, spreadsheets, and database packages
Desirable
- Previous experience of dealing with the general public/customers
- Previous experience in an administrative role
- Knowledge and experience of using OASIS computer system
- Experience of working in a customer service / reception role
- Experience of dealing with complaints from customers effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
