Job summary
Urology Assistant Cancer Navigator
Band 4; Full Time
An exciting opportunity has arisen for a Urology Assistant Cancer Navigator to join the department in the Stokes Centre for Urology, we are seeking someone that has excellent interpersonal skills and a calm and methodical approach.
The Assistant Cancer Navigator assists and supports the Urology Cancer Navigators for the Urology department on behalf of the consultants and their teams. Please see the job description for full details of the role. The post holder will need to be flexible and adaptable in this busy working environment.
You will be expected to have an excellent telephone manner, be courteous and efficient and have an excellent working knowledge of Word, Excel spreadsheets and email. Previous experience of Cerner would be advantageous, but not essential as full training will be given. This is an office based role
Main duties of the job
Responsible for assisting with the booking of outpatient appointments and procedures, prioritising TWR patients.
Uploading of TWR referrals onto SCR
Demonstrate knowledge of specific hospital procedures and software programmes.
Investigating reasons for patients breaching, updating PTL for breach prevention.
Assist in the identification of related problems and their resolution.
To receive referrals from within the Trust and from external hospitals for cancer treatment management
Recording clinical outcomes for data purposes
Request imaging for patients and prepare clinics
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Job description
Job responsibilities
Management of outpatient bookings working to clearly defined policies.
Ensure patients are dated within their waiting time breach dates and in order of clinical need.
The post holder will be expected to provide cover for the Cancer Navigators during annual leave, sick leave and during busy periods, although this duties will be suitable for a Band 4 position.
Communication
Contact patients using persuasive and negotiating skills in order to agree a date for their procedure.
Provide excellent communication and information for patients coming into hospital. Complete patient questionnaire, generate letters to patients with information regarding medication, transport and send appropriate information leaflets.
Communicate with the Urology Nurse Manager / Junior Sister regarding any patients with special requirements.
Communicate regularly with patients, respond to telephone enquiries from patients and relatives using tact and diplomacy.
With direction & support, the post holder must be prepared to telephone patients/consultants about contentious issues, such as their procedure being cancelled.
The Assistant Cancer Navigator will be expected to inform the Assistant Specialty Manger / Specialty Manager of any problems relating to their role or department.
The Assistant Cancer Navigator must discuss and agree with the Assistant Specialty Manger / Specialty Manager any changes they wish to make to their working practices.
Management of information
The post holder must be fully conversant and competent in the features of the patient administration system Cerner Full training will be provided.
The post holder will expected to have full knowledge of the contents of the Patients Access Policy.
Be responsible for chasing CT / MRI and histology reports and reporting any capacity issues.
Be responsible for completing patient questionnaires.
Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto Cerner.
Be responsible for the quality and integrity of information concerning patients kept on Cerner.
Personal Management
The post holder will be expected to undergo further training when systems are updated and implement changes into their own working system and undergo RTT training.
The Assistant Cancer Navigator will be expected to achieve certain objectives agreed during annual appraisal.
Self Management and Supervision of Others
To identify own training and developments needs and to undertake appropriate training/education as required.
Ability to prioritise and organise own workload and remain flexible in the day to day function of the department.
To be aware of own boundaries and seek advice from line manager when appropriate.
To be accountable for own actions in relation to day to day work without direct supervision.
Regularly provide support to new/inexperienced members of the team.
See Job description for all details
Job description
Job responsibilities
Management of outpatient bookings working to clearly defined policies.
Ensure patients are dated within their waiting time breach dates and in order of clinical need.
The post holder will be expected to provide cover for the Cancer Navigators during annual leave, sick leave and during busy periods, although this duties will be suitable for a Band 4 position.
Communication
Contact patients using persuasive and negotiating skills in order to agree a date for their procedure.
Provide excellent communication and information for patients coming into hospital. Complete patient questionnaire, generate letters to patients with information regarding medication, transport and send appropriate information leaflets.
Communicate with the Urology Nurse Manager / Junior Sister regarding any patients with special requirements.
Communicate regularly with patients, respond to telephone enquiries from patients and relatives using tact and diplomacy.
With direction & support, the post holder must be prepared to telephone patients/consultants about contentious issues, such as their procedure being cancelled.
The Assistant Cancer Navigator will be expected to inform the Assistant Specialty Manger / Specialty Manager of any problems relating to their role or department.
The Assistant Cancer Navigator must discuss and agree with the Assistant Specialty Manger / Specialty Manager any changes they wish to make to their working practices.
Management of information
The post holder must be fully conversant and competent in the features of the patient administration system Cerner Full training will be provided.
The post holder will expected to have full knowledge of the contents of the Patients Access Policy.
Be responsible for chasing CT / MRI and histology reports and reporting any capacity issues.
Be responsible for completing patient questionnaires.
Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto Cerner.
Be responsible for the quality and integrity of information concerning patients kept on Cerner.
Personal Management
The post holder will be expected to undergo further training when systems are updated and implement changes into their own working system and undergo RTT training.
The Assistant Cancer Navigator will be expected to achieve certain objectives agreed during annual appraisal.
Self Management and Supervision of Others
To identify own training and developments needs and to undertake appropriate training/education as required.
Ability to prioritise and organise own workload and remain flexible in the day to day function of the department.
To be aware of own boundaries and seek advice from line manager when appropriate.
To be accountable for own actions in relation to day to day work without direct supervision.
Regularly provide support to new/inexperienced members of the team.
See Job description for all details
Person Specification
Qualifications
Essential
- NVQ3 Administration or equivalent experience
Desirable
- A level or equivalent experience
- RSA Typing qualification or equivalent experience
Knowledge and Experience
Essential
- Proven experience in administration or dealing with patients/customers
- Minimum of 1 year experience managing and organising own workload.
- Experience within an environment undergoing change
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often challenging timescales.
- Working knowledge of Microsoft Office with intermediate keyboard skills and/or any relevant IT systems applicable to the applicant.
Desirable
- Previous experience in a hospital environment or dealing with patients/customers
Skills and Capabilities
Essential
- Knowledge of hospital information systems such as Cerner
- Knowledge of hospital procedures
- Excellent written communication skills
- IT skills with knowledge of Word, Excel, Email etc
- Ability to prioritise and meet deadlines
- Ability to communicate with multi-disciplinary teams
- Ability to prioritise and meet deadlines
- Ability to communicate with multi-disciplinary team
Person Specification
Qualifications
Essential
- NVQ3 Administration or equivalent experience
Desirable
- A level or equivalent experience
- RSA Typing qualification or equivalent experience
Knowledge and Experience
Essential
- Proven experience in administration or dealing with patients/customers
- Minimum of 1 year experience managing and organising own workload.
- Experience within an environment undergoing change
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often challenging timescales.
- Working knowledge of Microsoft Office with intermediate keyboard skills and/or any relevant IT systems applicable to the applicant.
Desirable
- Previous experience in a hospital environment or dealing with patients/customers
Skills and Capabilities
Essential
- Knowledge of hospital information systems such as Cerner
- Knowledge of hospital procedures
- Excellent written communication skills
- IT skills with knowledge of Word, Excel, Email etc
- Ability to prioritise and meet deadlines
- Ability to communicate with multi-disciplinary teams
- Ability to prioritise and meet deadlines
- Ability to communicate with multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
